20 Most Recent Arris SB5100 SURFboard DOCSIS 2.0 Cable Modem (50120900100) Questions & Answers

Looks like a Cellular Phone from Nigeria:

Country Code 234
Cell phone code 80

http://www.countrycallingcodes.com/Reverse-Lookup.php?calling-code=234
http://www.howtocallabroad.com/nigeria/

Let me know if you need further assistance

Daniel

Call the ISP (end) 2003 model relic. USA modem> a 38 Mbps in a single 6 MHz channel, mine does 1200 this oldDOCSIS 2.0 has one channel, 6MHz. mine has 32,(v3) and the IPS charges for bandwidth, by adding or subtracting channels. so pay more get more speed. but yours is 1ch. mine is 30 times faster, 32ch, than your old v2. and packet lost is normal, you are confused how cable works. but yes call the ISP and ask them to tune up your modem cable the come out and measure the cable curb signal strengths. and PAD the line down to not over or underdrive the modem also this is done at the modem POINT . F coax cables. PAD is a F-conn. attenuator, in many sizes ,1 is best here , tuned. or pay for DOCSIS 3 upgrade, 19 year old modems need to be retired. for sure. all this is ISP , related, every word. and fact. you pay for speed, so demand what was payed for, also learn the PC can be Ethenet wired to modem direct. for testing. not told what GOAL or DREAM app fails, a GAME? good luck with old DOCSIS 2.

This is the original Install disk: SB5100 Series SURFboard Cable Modem Installation CD ROM Motorola Inc Free... Just install the original drivers and you should be fine. If still asks for password, it is the Administrator user and password for that computer. Hope it helps!

Those modems update the firmware automatically. That modem could be as much as 10 years old. As for JTAG upgrade of firmware, you are making this way too hard and expensive. The Jtag is only part of the issue. You have to have an EEPROM flashing machine to connect the cable to and those are not cheap.

003 or 173 if that don't work do the code search button

Please contact ARRIS Mark Motorola Support

Contact ARRIS support. Mark Motorola Mobility Support

Sounds like your modem is in a provisional state. Walled garden is simply a tool to provision a modem..... a way that a cable or ADSL company uses to verify that the equipment is associated with a paying customer. Call your ISP if you are unable to access anything past that page via a browser. Chances are your provisioning record is lost, your modem has changed, there are too many devices connected directly to the modem, or there are other account issues such as nonpay status. Before you call... Check your modem connections, most companies will not allow two IP addresses to be issued to one piece of equipment (modem) without an extra fee, some companies will not allow two devices to be connected to a modem at all. If you have a device connected USB to the modem and another device connected through the ethernet port...disconnect one. I suggest going Ethernet and using a router if you wish to have more than one device connected to your modem. Make sure the modem that worked yesterday is the one you are using today. If you've recently replaced your modem, you may need to call your cable company to register the new modem. One modem = one instance of service.Check your bill due date. If your bill is past due, you may need to satisfy the past due balance before being allowed past the walled garden.

That should be plug and play.

I would check with Motorla and see if there have been issues with it.