# 07187C: Special Coverage Adjustment - Instrument Panel
Cluster Gauge Needle Function - (Mar 20, 2009)
Subject:
07187C
-- SPECIAL COVERAGE ADJUSTMENT - INSTRUMENT PANEL CLUSTER GAUGE NEEDLE
FUNCTION
Models:
2003-2004 CADILLAC ESCALADE, ESCALADE
ESV, ESCALADE EXT
2005 CADILLAC ESCALADE, ESCALADE ESV, ESCALADE
EXT (U.S. ONLY)
2003-2004 CHEVROLET AVALANCHE, SILVERADO, SUBURBAN,
TAHOE
2005 CHEVROLET AVALANCHE, SILVERADO, SUBURBAN, TAHOE
(U.S.ONLY)
2003-2004 GMC SIERRA, YUKON, YUKON XL
2005 GMC
SIERRA, YUKON, YUKON XL (U.S. ONLY)
THIS BULLETIN IS BEING
REVISED TO INCLUDE CERTAIN 2005 MODEL YEAR VEHICLES IN THE U.S.
ADDITIONALLY, FOR U.S. 2003-2005 MODEL YEAR VEHICLES, GM WILL PROVIDE
THE INSTRUMENT PANEL CLUSTER (IPC) ONLY, AT NO CHARGE TO THE CUSTOMER
FOR VERIFIED FAILURES BETWEEN 70,001 MILES (110,001 KM) AND 80,000 MILES
(130,000 KM). ANY ADDITIONAL COSTS, INCLUDING LABOR TO REPLACE THE
INSTRUMENT PANEL CLUSTER, WILL BE THE RESPONSIBILITY OF THE CUSTOMER.
DEALERS WILL BE RESPONSIBLE FOR THE RETURN OF THE CUSTOMER'S IPC BACK TO
THE ELECTRONIC SERVICE CENTER. PLEASE DISCARD ALL COPIES OF BULLETIN
07187B, ISSUED SEPTEMBER 2008.
CUSTOMERS ARE BEING INSTRUCTED
TO CONTACT THE DEALERSHIP TO ARRANGE AN APPOINTMENT IF THEY BELIEVE
THEIR VEHICLE HAS THIS CONDITION. THE CUSTOMER IS BEING ASKED TO PROVIDE
THE VIN SO THE IPC CAN BE ORDERED IN ADVANCE OF THE SCHEDULED
APPOINTMENT. THIS WILL ELIMINATE THE NEED TO KEEP THE VEHICLE OVERNIGHT.
DEALERS ARE TO OBTAIN THE VEHICLE MILEAGE WHEN SCHEDULING A SERVICE
APPOINTMENT. THE VEHICLE MILEAGE WILL BE REQUIRED WHEN PLACING AN ORDER
FOR THE IPC.
Condition
Some customers of all 2003-2004
model year and certain U.S. 2005 model year Cadillac Escalade, Escalade
ESV, and Escalade EXT; Chevrolet Avalanche, Silverado, Suburban, and
Tahoe; and GMC Sierra, Yukon, and Yukon XL vehicles have reported that
one or more of the instrument panel (IP) cluster gauges stick, flutter,
or become inoperative. This may cause inaccurate readings, including the
speedometer and fuel gauge. Special Coverage Adjustment This special
coverage covers the condition described above for a period of 7 years or
70,000 miles (110,000 km), whichever occurs first, from the date the
vehicle was originally placed in service, regardless of ownership.
Dealers are to replace the instrument panel cluster after the condition
has been verified. The repairs will be made at no charge to the
customer.
For verified failures between 70,001 miles (110,001
km) and 80,000 miles (130,000 km) on U.S. vehicles, dealers are to
provide the customer with an instrument panel cluster (IPC) only. Any
additional costs, including labor to replace the instrument panel
cluster, will be the responsibility of the customer. Dealers are
responsible for the return of the customer's IPC back to the Electronic
Service Center.
For vehicles covered by Vehicle Service
Contracts, all eligible claims with repair orders on or after September
28, 2007 for 2003-2004 model year vehicles, and March 23, 2009 for 2005
model year vehicles, are covered by this special coverage and must be
submitted using the labor operation codes provided with this bulletin.
Claims with repair orders prior to September 28, 2007 for 2003-2004
model year vehicles, or March 23, 2009 for 2005 model year vehicles,
must be submitted to the Service Contract provider.
Hi, this is a pretty common problem on these Silverado instrument clusters. We can repair it for you or provide you with the parts to do it yourself. Click here to learn more about these Silverado instrument cluster problems: Dr Speedometer Instrument Cluster Repair Speedometer Repair Guage...
If it's not covered check with other shops that do these repairs. Dealerships actually send them out to be repaired but independent shops have them repaired quicker and do the same repairs.Mine started with the speedo then went to the tach and oil gauges. The independent shops charge far less than the dealership.
SOURCE: O.B.D. FUSE 2003 CHEVY 1500
Underhood fuse box (behind battery). may be labeled cigarette lighter or "aux pwr".
SOURCE: I am trying to recharge the AC in a 2003 Chevy
it should be on the lines running from the compressor, they usually have a screw type cover that you take off to expose the fitting.
Do you know how to do it but?
SOURCE: I have a chevy 1500 silverado and the instrument cluster stopped
Hello Ron Sadora, Your cluster is totally digital.. Mike www.kincerservice.com
SOURCE: 2003 chevy silverado, fuel gauge started registere...
Common problem on the 03-06 Silverado instrument clusters for the fuel gauge to go out. It's usually caused by one of two main problems, either the stepper motor on the cluster's circuit board is going out or the sending unit on the fuel pump is going out. Check out this blog post about the problem - Silverado fuel gauge problems
SOURCE: 2003 1500 silverado 5.3l engine
The 2003 gm vehicles have a common problem within the instrument cluster panel. Each gage has a "stepper motor" soldered to the back side of the circuit board; and a very small shaft protroding through the circuit board with a needle for the gage attached . The stepper motors are about the size of a quarter in diameter with four terminals. They are small gearmotors. They do not have a spring return; so when they fail their needles do not return to home (0 psi for example or 0 miles/hour). You can find reputable repair shops online. One I know of in Minnesota is www.speedometerrepairguy.com. I bought the parts from him (on ebay) and soldered them myself but beware you need advanced soldering skills here not to mention a very good magnifying glass to inspect the solder joints. I hope this helps.
In my case the speedometer was hanging up in cold weather.
Replacing the stepper motors cured my troubles.
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