Have the battery tested. Even though the battery is "new" it may have been out dated, could have sat on a concrete floor wish drains the battery, could have a bad cell and so on.
Retailers should check dates on batteries and remove and replace once they are 6 months old. Unfortunately some places just don't do it or they do but some get missed.
If you look on the battery, depending on brand, they generally have 2 stickers on the side one is manufacture date and one is shipped date. If the shipped date is more than 6 months old the battery may not be fully charged.
I hope this helps.
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