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The first thing to do is take note of what the washer is doing when water leaks out in order to help pinpoint the cause. Does it only leak when filling? Is it leaking during wash or rinses? Or is it leaking only when it goes into spin?
Only leaks when filling
Water pressure that's too strong. Some dispensers can't cope with high water pressure. Make sure the washer is level as one leaning forward can leak if combined with high water pressure. Try turning the tap on the washer down. Only suspect this if you know the water pressure is high and it looks like it's gushing in quite fast on fill
If there is an optional detergent flap fitted in the drawer for holding liquid detergent make sure it is removed or drawn into the up position if using powder otherwise it prevents detergent running down into the drum
A build up of grease and slime in the nozzles at the top of the dispenser where the water flows in causing water to spray at the front and run out when filling. Check this article -black jelly-like substance in soap dispenser and on soap drawer (In extreme cases I've had to replace the dispenser.)
A build up of undissolved detergent in the base of the soap dispenser under the drawer (depending on the design). Remove the soap drawer and check the bottom of the soap dispenser for a build up of detergent that could allow water to run over the lip of the dispenser
Blocked dispenser hose: Some washing machines can flood water out of the soap dispenser if the hose leading out of the dispenser into the tub gets blocked. Blockages can be something put into the drawer by a child or a chunk of undissolved detergent tablet. Indesit, and Candy, as well as some of the later Hoover washing machines suffered from this design flaw. The hose where the water is flushed down, was right at the front of the soap dispenser on these washing machines and it wasn't wide enough. Undissolved powder from a tablet or lumps of detergent through poor water pressure can block this hose solid causing water to back up. Unplug machine, remove lid and feel this hose carefully for obstructions.
Overfilling: If the washer starts to fill and never stops it will flood out of the drawer eventually - Washing machine overfills
Leaks out of drawer during the wash or rinse cycle
Too many suds? If you can see the door glass is white with foam up to the top it could be foaming out of the dispenser. Too much foam in the washing machine
Overfilling: If the washer starts washing but the water doesn't stop coming in it will eventually fill the drum so much it will start to pour out of the soap drawer and other places. If this is the fault you should be able to see the drum is so full of water it's making a different sound, maybe labouring under the load, and the door glass full to the top with water. You should also hear that water is still running into the machine and be able to detect it by opening the drawer. However, in most cases an over filling washing machine should trigger an error code long before it gets to this stage but if you suspect overfilling check this page - Washing machine overfills
Surging: There are (often intermittent) faults that can cause the motor to spin out of control on wash or rinses. Instead of turning slowly the fault causes the motor to surge into spin instead which throws the laundry and all the water about violently. Water can then be forced out of the soap dispenser drawer. This fault should be relatively rare these days but if you observe this behaviour call an engineer to diagnose the cause.
Leaks from drawer only when spinning
If it only comes out on spin it can be caused by a partial blockage preventing the water being pumped out fast enough resulting in excess water being thrown around on spin and backing up into the dispenser. This fault is similar to the surging fault described in the last list but different in that the problem only occurs when it's on a proper spin cycle and much of the water has been pumped away. Troubleshooting this fault is all about finding out why it isn't emptying the water properly which is usually due to a partial blockage. Follow the same troubleshooting as described for a washer not pumping any water out at all - Washing machine won't empty water
If water is being forced out of the drawer when the washer is spinning but it is on wash or rinse and shouldn't be spinning follow the procedure for surging in the previous section above
Check if drain filter is clear and drain pump is working properly. Also remove soap conditioner tray and check if you have black residue inside the soap/conditioner dispenser. Sometimes this can prevent water from entering the conditioner tray.
Bosch Exxcel 1400 washing machine
This video will show you how to find the fault on a Washing Machine that Won't Drain or empty the water away on Bosch
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Same problem with same Siemens E14-16 Cleaned soap drawer inside out (no more black gunge) but still full of conditioner after full cycle and rinse despite 2 internal valves completely cleared and connected What could be wrong ?
You can check that pump filter which is behind the base plinth, also check that the water entering the machine is at a reasonable pressure. If the machine is taking a longer time to wash and both inlet and the outlet of water is ok, it is more than likely a wash side heater fault. Basically, you set, for example. a 40 degree cycle, the heater does not operate and the water never reaches the required temp, the machine ventually times out on the heat phase and then moves on to the rinses or aborts to the end of the cycle.
I usually hold the whole drawer under the tap and rinse it out thoroughly. If its the middle section (fabric softener) causing a problem just pull up the little flap and make sure the little pipe underneath is clear - it works by syphonic action and the syphon won't start if it is clogged with gunk.
The 03 error code is the drain. Disconnect the drain hoses
and check for blockages. If no blockage "time" the drain interval. If
it's more than 6 minutes it's the pump. Also make sure you're using the
correct
type of soap so the ball check valve on the bottom of the outer drum
isn't
getting fouled with excessive suds. Also disconnect the drain hose from
your
house plumbing and let it free flow on it's own. This will tell you if
the
block is in your plumbing, and not in the machine. Assuming that your filter is clean.
The 03 error code is the drain. Disconnect the drain hoses
and check for blockages. If no blockage "time" the drain interval. If
it's more than 6 minutes it's the pump. Also make sure you're using the
correct
type of soap so the ball check valve on the bottom of the outer drum
isn't
getting fouled with excessive suds. Also disconnect the drain hose from
your
house plumbing and let it free flow on it's own. This will tell you if
the
block is in your plumbing, and not in the machine. Assuming that your
filter is clean.
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