For anyone who have the same problem, I had it too and nothing worked what I found on net. Reset, repair, even upgrading the firmware did not work, it got stuck in the "updating 20%" mode.
I could fix the device with this method:
- connect to PC with USB
- now reset the device with pin
- it asked what I want to do - I selected the first option to sync files. The other option is to only charge the device.
- on the PC the SongBird is started automatically, close it after it is started
- open windows explorer, and find your device, it should have a letter, mine was "G:"
- right click on it and select format - CAUTION - this will destroy all data on your device! Make sure you format the right device!
- after formating reset the device again - now it quickly updates itself, and it is started correctly.
Hope it helps.
You can repair your device via this link:
http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?tmplt=ePlatform%20-%20Philips&scy=US&slg=AEN&sct=FLASH_AUDIO_PLAYER_SU&cat=MP3_MEDIA_PLAYERS_CA&grp=SOUND_AND_VISION_GR&session=20110215050442_93.189.114.198&ctn=SA1VBE04K/17&mid=Link_DiagnosticInformationTool&hlt=Link_DiagnosticInformationTool
At first click on Repair/Update and go on step by step.
I hope I could help you.
Don't forget to rate if it helps.
gylacz
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