How do i get a new firmware for my sansa e200?

STEP 1: Soft Reset

Simply press and hold the power button for 20 seconds. The soft reset would refresh the player. After doing the soft reset, try to turn on the player once more. If this didn't resolve your issue continue to step 2.

STEP 2: Firmware Update

Firmware controls the functions of your device (how your device operates). In cases where the product does not perform as intended, the update fixes the issue by replacing the current firmware with the latest enhanced version.

Please be reminded that for your player to work properly you need to meet the requirements below.

- Windows XP SP2 or higher
- Windows Media Player 10 or 11

To Download the Sansa Firmware Updater, you may copy and paste this link to the address bar of your web browser:
http://mp3support.sandisk.com/sansa/Application/SansaUpdaterInstall.exe

To Know More on Using the Sansa Firmware Updater:
http://kb.sandisk.com/cgi-bin/sandisk_en.cfg/php/enduser/std_adp.php?p_faqid=306

If you encounter any issues with the Sansa Firmware Updater, we can try to use the Manual Firmware Update.

There are three versions of the Sansa e200 - Version 1, Version 2, and Rhapsody. This can be found by going over to "Settings" if you found "format" then you have a "v2" or look at the back of your player and check the exact model number under the "CE" logo it should say "model:e200" for Version 1; "model:e200 V2" for Version 2; and "model:e200R" for Rhapsody Version. Make sure that you choose the correct firmware version for your device as updating it using the wrong firmware version may render your device useless.

E200 Manual Firmware and Instructions:
http://forums.sandisk.com/sansa/board/message?board.id=e200&thread.id=15209

E200V2 Manual Firmware and Instructions:
http://forums.sandisk.com/sansa/board/message?board.id=e200&thread.id=13548

E200R Manual Firmware and Instructions:
http://forums.sandisk.com/sansa/board/message?board.id=e200R&thread.id=2280

Hello,

When your operating system on the computer is Windows:
Run the Sansa Firmware Updater to get the Sansa Media Converter: http://kb.sandisk.com/app/answers/detail/a_id/101/related/1

When your operating system on your computer is Mac, or when you want to update manually:
go to the Sansa forum: http://forums.sandisk.com/sansa/board?board.id=e200

note
Only when you have the e200 series version 2 player, videos can be viewed from the microSD card.
Accessing the microSD card:
http://kb.sandisk.com/app/answers/detail/a_id/167
Highest capacity of the microSD card:
Verify the version of the player. To check, go to Settings > Info.
For 01.xx.xx firmware (e200 version 1) - up to 2GB microSD cards
For 03.xx.xx firmware (e200 version 2) - up to 16GB microSDHC cards
Differences between e200 version 1, 2 and Rhapsody player:
http://kb.sandisk.com/app/answers/detail/a_id/193

For supported files, see:
http://kb.sandisk.com/app/answers/detail/a_id/21
and
http://kb.sandisk.com/app/answers/detail/a_id/32

HERE YOU HAVE A SOLUTION

Recovery Mode

I was having a problem with my player and after a little back and forth they showed me a back door to recover the system:

If your Player wants you to start in recovery mode

1. Activate the "HOLD" function 2. Press "Rec" and hold, while ath the same time pressing "ON/OFF" button and hold.

After some seconds of pressing there appears a screen reading: Recovery mode: Connect cable Now connect to your PC. A folder 16mbFORMAT will appear under 'My Computer'. Call SanDisk technical support for the most up to date firmware files. 1-866-SanDisk

Note: The firmware is available online via links in their forum at http://forums.sandisk.com/sansa/

There are currently 2 version of the e200s, make sure you get the proper firmware for your version.

Copy the .MI4 file from the zip to the 16mbFORMAT folder.

The one thing I don't see mentioned in thread is to format the device completely, create a new directory called "sansa.fmt" in the 16mbFORMAT folder. Then, unplug the usb cable from your computer. Powering down will not reformat.

Hello,

For the Sansa e260 4 GB there are 2 versions for the e200 series players:
version 1 manual
version 2 manual
Check the version of your Sansa e200 series:
go to Settings > Info.

SD card compatibility:
For 01.xx.xx firmware (e200 version 1) - up to 2GB microSD cards
For 03.xx.xx firmware (e200 version 2) - up to 16GB microSDHC cards
NOTE: Firmware is not interchangeable.

Hello,

Highest capacity memory card for the e200 series depends on the firmware version.

Consulting the Sandisk page gives next information:
Sansa e200 - verify the version of the player. To check, go to Settings > Info.

For 01.xx.xx firmware (e200 version 1) - up to 2GB microSD cards
For 03.xx.xx firmware (e200 version 2) - up to 16GB microSDHC cards
NOTE: Firmware is not interchangeable.

Hello,
Here's a page showing links how to reconnect the player to the MAC Operating System and how to use iTunes for the e200 series:
http://kb.sandisk.com/app/answers/detail/a_id/229/kw/mac/p/555%2C618/r_id/101834

When the firmware on the player has been erased, a download and reinstallation of the firmware has to be performed.

The Sansa Firmware Updater can only be used on Windows based systems: So get the firmware directly from this site : http://forums.sandisk.com/sansa/board?board.id=e200
Check the version of your player to get the matching download.

e.g. selecting e200 v2 there's one download for America; 2 downloads for Europe, one without FM (radio) and one with FM.
Read the instructions on the sandisk forums site for the players recovery.

Need more help ? Just post a comment.

I believe all you need to do is go to SanDisk's website, under Downloads, then download the Firmware Updater: http://www.sandisk.com/Retail/Default.aspx?CatID=1376
After installation of Sansa Firmware Updater
* Please make sure your Sansa player is in MSC mode before plugging it in.
* Plug in your Sansa player and it will automatically check for updates.

Common questions about the Sansa Updater

Q: What does the Sansa Firmware Updater do?
A: The Sansa Updater is an application that checks for the latest firmware updates then downloads and installs the firmware to your Sansa device. The Sansa Updater is NOT a firmware.

Q: Why do I need to install the Sansa Firmware Updater to download "firmwares"?
A: Once you install the Sansa Updater, you don't have to worry about which firmware to download for your device. Sansa Updater downloads and installs the right firmware for your Sansa device.

Q: Do I need to install the Sansa Firmware Updater everytime there's a new firmware?
A: No, once the Sansa Firmware Updater is installed, future firmware updates are done by just plugging in your device.

Q: What does a "firmware" do?
A: Firmwares contain miscelleneous bug fixes and enhancements.

Q: Which Sansa players is the Sansa Updater compatible with?
A: The e200, c200 and m200 series

Q: Should I "Open","Run" or "Save" when i click on "Download Sansa Firmware Updater"?
A: "Open" and "Run" would automatically start installing the software,. "Save" would save it to your computer and you can run it in the future. We suggest you "Open" or "Run" the installer.

Q: How to change to MSC mode:
A: On your Sansa device, press "menu" and go to "Settings" then "USB" choose "MSC"

Q: How to check for firmware version?:
A: On the e200 and c200, press "menu" and go to "Settings" then "Info"/ "System Info". For m200, press "menu" then "Information".

It's just a firmware/software issue. Bring it to the Sandisk service center and have its firmware/software reinstalled.


A Simple Thank you is Good Enough

e200 or c200? I know that problem was fixed on the e200 with the latest firmware update. Download the sansa updater utility at the sandisk website and see if you can upgrade your firmware.

You may have uploaded the incorrect or have had unstable power connected to your Sansa E200 when updating. If that is so, your Sansa E200 has been bricked and it's useless. This is the correct Sansa E200 Firmware Updater, "http://www.sandisk.com/Retail/Default.aspx?CatID=1376" (Note: Sandisk is Sansa)