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Posted on Nov 21, 2010
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Problem with the Samsung Washing Machines The machine keeps coming up with the message HEI 10x

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Richard Roth

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  • Washing Mach... Master 9,472 Answers
  • Posted on Nov 21, 2010
Richard Roth
Washing Mach... Master
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Here is a list of errors for your machine.

I hope they help you.


SAMSUNG WASHING MACHINES, ERROR FUNCTIONS

When an error occurs, the alarm noise will sound and the error code displayed in the program window. Listed below is a series of error codes you may or may not see for your model of Samsng Washing Machine. The errors are shown as blinking in O.5 second intervals until the error status has cleared. In this case, all the driving devices are turned off until the error is cleared.

1. WATER SUPPLY ERROR - Display shows 4E.

Water Supply Error occurs when water level frequency does not show changes more than 100Hz or water is not supplied up to the preset water level after 10 Minutes or more at the time of initial water supply. The error status can be cleared by turning the POWER switch OFF and back ON.

2. WATER DRAIN ERROR - Display shows 5E.

5E is displayed if the water level frequency detected is 25 KHz or less in the initial phase of the UNB -detecting cycle. The Water Drain error can be cleared by turning POWER SW OFF and back ON.

3. OVER-FLOW ERROR - Display shows oE.

Over-Flow error occurs when the water level is too high. It can be cleared by turning POWER switch OFF. Water is drained prior to POWER switch OFF. The tub is drained for 2 minutes if a frequency of more than 25 KHz is detected.

4. UNBALANCE ERROR - Display shows UE.

Laundry load is unbalanced, manually loosen any tangled laundry.

If only one item of clothing needs washing, such as a bathrobe or jeans, the final spin result might be unsatisfactory and an UE error message will be shown in the display. Unbalance error is cleared by POWER switch OFF and back ON.

5. WATER HEATER ERROR - Display shows HE, HE1.

HE, HE1 is displayed if the water temperature rises by 7 C or more in 1 Min or by 2 C or less 20 Min after heating process has started. The error can be cleared by turning POWER switch OFF.

6. WATER PRESSURE SWITCH ERROR - Display shows 1 E.

* Generated Frequency Signal of WATER LEVEL (WIL) SIW (KHz)

Normal Level = Abnormal W/L Frequency
Low Level = 30.00 Khz
High Level = 15.00 Khz

If the same signal is detected for more than 5 seconds, it is a PRESSURE SWITCH Error. When this error occurs the drain pump will operate for 3 min. and the display will show 1 E indicating a pressure switch error.

7. ABNORMAL WATER TEMPERATURE ERROR- Display shows cE.

e.g. If the water temperature is 50 C or more, during a Delicate or Wool cycle.

At the time of initial water supply, if the water temperature is not appropriate, the display will show cE. This error can be cleared by POWER SWITCH OFF.

8. WATER LEAKAGE ERROR - Display shows 11 E.

Water Leakage error occurs when the water drains naturally, (by leakage) after the washing program starts.

9. THERMISTOR ERROR - Display shows tE

  • Unwana Epelle Sep 16, 2013

    Hi,i am experiencing error...d3. Please what does that mean?

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Related Questions:

2helpful
1answer

Dear , have anice day. we have a three SAMSUNG washing machine ( Model no. WD-J1255S ). when we run Standard program , then Error apear HEI after 12 mintue. plz tell me how i can solve this...

Hi from retired Englishman in SW France,

The Samsung list states 'Water Heater Error- HE1 (Over heat) and should be released by powering off and on'.
Try that if you haven't already. If the fault persists it means a service call, sorry ;-0(

If this has assisted and/or clarified the situation for you please consider a 4 thumbs up on our rating.
Thanks and good luck!
John C
0helpful
2answers

My kenmore washing machine vibrates a lot

Might be a spring has come loose:
themobilian_29.gif
This video shows how to get into the machine and the location of those springs.

If your skate plate is out of alignment with the base it can vibrate alot also or your damper pads are worn can cause the vibrations
themobilian_1217.jpg


How it works: Direct drive

Manuals and more repair photos are HERE

themobilian_1218.jpg

If you need further help, reach me via phone at https://www.6ya.com/expert/dan_73bbd84fe1d95b61

0helpful
1answer

Hello. I have samsung wf8604nwg washingmachin.and now theres a message that says HEI at the screen. what can i do to fix this?

WATER HEATER ERROR - Display shows HE, HE1.

HE, HE1 is displayed if the water temperature rises by 7 C or more in 1 Min or by 2 C or less 20 Min after heating process has started. The error can be cleared by turning POWER switch OFF.
7helpful
1answer

I keep getting a nf error message. what is this

water fill valve screens may be plugged filling too slow or valve may be bad or is one of the hoses turned off
0helpful
1answer

My samsung washing machiene keeps coming up with the error 4e. what does this mean?

When error message 4E is displayed, you should clean the water hose mesh filter. To do this:

1. Turn off the water source to the washing machine.
2. Unscrew the hose from the back of the washing machine.
3. With a pair of pliers, gently pull out the mesh filter from the end of the hose and rinse it under water until clean. Also clean the inside and outside of the threaded connector.
4. Push the filter back into place.
5. Screw the hose back onto the washing machine.
6. Turn on the faucet and make sure the connections are watertight.


Also, please check the following:
• Make sure the source water faucet is turned on.
• Check the water pressure.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question!!!!!
1helpful
1answer

My brand new Samsung J845 washing machine keeps showing an error message (which is not in the manual of 1E. What could this possibly be and how do I fix it?

I contacted Samsung Australia and was informed that this was a Water Sensor Level fault. The machine will be fixed under their warranty guidelines. Thank you.
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