Bt hub 2.0, the internet light is red, but the telephone line works, although it's very noisy/crackly. have changed the micro filters but still cannot connect to the internet.

a POTs (plain old telephone) line should never be connected to a router. that adsl filter does not make a phone line share a data line.
ADSL is a type of internet service supplied over a phone line. think of it as raw (unusable) when its on the phone line. then you use your dsl filter/splitter to feed the raw internet into a special dsl modem and the other port can be used by a standard phone.

you will know a dsl modem when you see it because its uplink or internet port will only be big enough to fit a phone cord into, not an internet cord. these dsl modems then feed usable internet to your routers and all devices on your network. but, like i said before, at this point it is too late for your phone and internet to share the same wire.

OK, thats not entirely true

pin out of RJ45 internet
1=orange/white *
2=orange *
3=green/white *
4=blue
5=blue/white
6=green *
7=brown/white
8=brown

1,2,3+6 are used in a typical network

if your network is typical you can "get fancy" and use 4,5,7+8 for telephone or even put 2 data lines on the same wire (not recommended for long distances). however, this may involve cutting some wires and splicing them together or something.

Help Line: 800-111-4567

Hi
This is Neo . Check the Filters in the phone line if you have installed the filter . if there is no filters before the telephone , install a filter . Whether the phone line are connected properly and check the wall point where the connection from the DSL and telephones . Check the cords and try changing the RJ11 cords . RJ cors the phone thin cords .
NOTE : FILTERS SHOULD BE INSTALLED FOR TELEPHONES BUT NOT FOR 2 WIRE .

If BT tested the phone line is OK but did AOL test the connection to the Netgear router and get the IP address of your Netgear router.
The phone connection is OK but the ADSL connection from the telephone exchange may not be working, that is why you are not getting an ADSL light.

Hi Graham
This should be fairly straight forward.
Your BT Home hub should be transmitting 2 signals. One called BTfon and another called something like BTHomeHub2-PGD3.
The second is what your computer should be connecting to to access the internet. If you look at the back of your home hub you will see 4 rows of numbers/text.
One should say SSID and have have the same ending as the transmitter that your computer should be seeing. Underneath that it should say WEP code or WPA. (or something similar) What follows is the password you need to enter to access that home hub's internet transmitter. The BTfon thing is for the telephone that comes with some versions of the hub - it's not for the computer.

Well BT is very simple it is just a pair of wires that all connections are in parallel, so what you need to do is check between BT jacks, look for disconnection &, shorts. use Cut and test method, IE: Go to each, BT, cut off any Going away, cables, temporarily, and test that line, if Ok, then connect up the Going Away cable and test again, go to next BT and do the same until you find your fault. ALL connections are on 2 & 5 in the BT jack. With the faulty section simply replace with any lightweight 2 corr cable and terminate on 2 % 5 in the BT jack,

It sounds like your hub password is set with the default password If you had changed your password then try opening your hub manager and make sure that it is the same as the default one .

try change micro-filter or connect directly to line socket, to test. And test with any usual telefone to line socket, if all above is not working, try call to your telefone provider to report a telefone line problem.

Every phone socket must have a working microfilter pluged as shown on the image below.

I think you need to change your microfilters as they might have blown.



Hope this helps,

Regards,

Abdul Qayyum