I have an old MITEL 4025 in my new office. Noone seems to know how to set up the message/ voicemail option. I need step by step directions. Thank You.

The recording would be in your auto attendant system which would be with the phone system and not a single phone. More detail is needed to answer your question. A call to your phone vendor would be in order to gain access to the recordings. The vendor should have helped if a system move was also involved in the office move.

Try to restart the phone. Unplug it for 10 minute and then start it normally...
try this and let me know

This is a feature code set by the voicemail system. If the code isn't set properly in the voicemail server, then the lamp won't light. Here's a few troubleshooting steps for you to follow...

Are others having the trouble? If so, then it's a system wide problem and you should contact your vendor to have it looked at.
If it is isolated to your phone... swap phones with another user with a 4025.... leave a message in your mailbox... did it light the lamp? If so, leave a message for the other user and see if it lights the lamp on your phone at their desk... did it light the lamp? If NOT, then you've got a bad phone and you should contact your vendor to have the set replaced/repaired.

sincerely,
Mark

I hope this has been resolved by now... but you should contact your vendor for assistance here.

You will need the Mitel system programmer to change the Class Of Service of your set, this will change the number of rings before it goes to Voicemail.

Unfortunately, unless you know how to get into the system or have an administrator onsite that has rights to the Mitel system, a Mitel Specialist will be required to make this change.

You will need to call in to the Voice Mail hub extension directly, then press * to identify yourself as a user (on some systems you may need to press # or press * twice). The system will ask for your extension and password and you will be granted access. Your system administrator can inform you of which extension is the VM hub on your system.
This is what Christ at Mitel told me. I'm still trying to find out our hub extension number.

Is the Call Forward No Answer turned on? Is the voicemail working on other phones, just not this one? If you can verify this I can probably help you.

You need the old password or have your vendor reset your mailbox so you can set up your message and pasword. No other way around it, sorry. Good Luck

Your voice mail is probably set to send notification for the first message only. No matter how many are in there, it will only tell you once. You may be able to change the notification type, depending on your voice mail.

In the days before voicemail, Mitel had a "Call Me Back" feature that would light the MWI. We now use the MWI for voicemail, but the capability is still there. You can solve it several ways.

1. Go to the blinking phone and press the Messages button. One of those should be "Call me back". Press it and when the other party picks up, the MWI should turn off.

-or-

2. Look up the FAC for Message Waiting - Deactivate in your phone switch. On my switch it is *91.