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The Avaya 3158-05 does not have a display. It can't show the Caller ID information from the telephone provider. The Avaya 3158-07 PARTNER 18D or the 34D will display Caller ID information if your system is connected to a telephone line. (One of these modules: 206EC, 308EC, or 400EC, is required. If you have a T1 line, you can't get Caller ID.)
If the number matches the CID number, you should get the name as well. But here is the hard part. IF your system requires you to dial an access code (say 9 to get an outside line) you may have that speed dial number saved as: 913125551212
If so, the incoming caller ID would have to match exactly, meaning CID would need to show 913125551212 in order for this to work.
BUT, caller id probably only shows 13125551212, and as such, wont work.
That is a feature sold by your local telephone company. It cost a few bucks to have it added to your telephone line, then your phone has to have the ability to display caller ID. if your phone does not have that ability, then you can buy a display device that plugs into your line and displays it, It will only display those callers that do not block their lines from being IDed.
Turning off the ringer won't affect the caller ID display. All that happens when you turn off the ringer is that the phone doesn't make noise any more. The ringing signal and caller ID information from the phone company still will reach the phone.
check the settings on the PBX , Caller ID has to be set -up correctly on the PBX , ie T1 needs to be configured to pass the caller ID to the PBX and to the phone
This is a Definity system phone. The phones themselves have nothing to do with caller ID, it's the system that handles it. The phone line has to have the caller ID service AND the phone system needs to collect the information and then display it on your phone. If you are sure caller ID service is available on the phone line you are using than this is a programming issue. Definity is a huge system and you cannot program it yourself. Someone in your building is either in charge of making simple changes in the phone system or contacting the company that makes these changes for you.
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