20 Most Recent Avaya 5400 Series 5410 Phone Questions & Answers

For the extension or for an outside line?

Don't think you can.

how do I change time on my phone?

Disconnect the phone line cable, batteries too if any. Wait a minute then turn it on again.

When you pick up the handset ...do you hear a stutter dial tone? Forwarding or DND might be on.

If this is on an IP 500, then you will need to access manager and change teh user name.

It is probably in Do NOt Disturb.
If you press the speaker button, you will hear a broken dial tone IF the phone is either in Do not disturb or forwarded somewhere.

*09 turns DND off
*00 turns all forwarding off

*00 will cancel forwarding

If the number matches the CID number, you should get the name as well. But here is the hard part.
IF your system requires you to dial an access code (say 9 to get an outside line) you may have that speed dial number saved as:
913125551212

If so, the incoming caller ID would have to match exactly, meaning CID would need to show 913125551212 in order for this to work.

BUT, caller id probably only shows 13125551212, and as such, wont work.

Do you have voicemail pro or embedded voicemail? Do you have the right document?

Press the voicemail button and follow the prompts. You will need to know what the password is. When prompted for the password, try just pressing #

If you dont know, you wont do any good by logging into manager, as you wont know where to go in programming.

Call in someone who knows what to do, as you could do detrimental damage to the system by not knowing what you are doing.