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Hi, when a phones touch screen malfunctions, it means that the touch
pad
is damaged seriously and it needs to be replaced.
Mostly it is
caused by dropping the phone on the flow, hitting it on something or
even pressing the touch screen pad with the wrong instrument.(any sharp
object).
You can take it to a here by store for a replacement of
the touch pad.
NOTE:
phone is very delicate needs to be handled by an experienced personnel.
If it stopped working after you dropped it, try this:
Hold the Zen in your hand, and with your thumb, press down on the face board as hard as you can. Use your other hand's finger to scroll up or down on the touch pad. Press down different areas of the face board until you find a spot that, when pressed, causes the touch pad to work. Then, using both of your thumbs, press that spot VERY hard until the touch pad works without pressing.
Same thing happened to us. We just came back from Sears, where we bought another. Just for giggles, my wife suggested unplugging the old one and plugging it back in again. It works now. New one's going back to the store.
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