Toshiba DKT2020SD Phone Logo
Posted on Jan 22, 2010
Answered by a Fixya Expert

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Deleted main voice mail

I have a Toshiba DKT-2020 SD and I deleted the main voice mail box when you go into voice mail it says let me try that extension.

  • Anonymous Mar 13, 2014

    how do you turn voice mail back on Toshiba DKT 2020-SD

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1 Answer

J.R. Trowbridge

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  • Expert 66 Answers
  • Posted on Feb 11, 2010
J.R. Trowbridge
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You will need to have the admin program and a cable to connect to the system to re-make the mail box 990 or call a forwarded phone and get their voicemail box and press star and log into mail box 999 and create the user 990. If its older and you have a keyboard and monitor simply make mail box 990 and turn on DND.

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The time on our voice mail retreival is wrong.

really depends on which voicemail you have. I will assume you have the toshiba voicemail. call voicemail, when it answers press * should ask for your user ID enter 999 and use 999997 as sec code or 999. press 8 then 6 and enter time
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How to reset the voice mail password for toshiba dkt2020sd.

Log into mail box 999 and use sec code 999997 or just 997 and press 8 for admin functions. you might want to read the admin Guide
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How to change voice mail clock in Toshiba DKT-2020-SD

You can log into mailbox 999 with security code 999997 or just 997 and press menu 8 for admin features. Your manul and guides are found here
http://guides.idacomusa.com/
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DKT2020-SD Voice mail light

Our internal extension for voice mail is 850. If your phone is like ours, the 2nd button from the top is the button you use to activate the voice mail. Hit that button once, punch in 850 and hit the button again and you should be good to go.
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Calls go straight to voicemail

Your phone is fowarded to Voice Mail and do not disturb is on. Turn DND button off. If it is not the case on your phone press intercom # key 601 then hang up. Then do intercom #key 604, dial your voice mail extension numbe, r press the speed dial Select button, dial 16, press the redial button then hang up.
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Extending number of rings before voice mail engages

Is the caller being transfered to the ext or is it on incoming calls?
Tony
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Voice mail

Is voicemail answering at all?
If so dial the ext to access voicemail.
Dial * 990# or *991#
enter password #
Follow prompts.
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Toshiba dkt2020 sd

while the call is on the line, press the greeting button, when you hear the voice press9, then the extension + pound (i.e., greeting, voice, 9, extension, # ) hope this helps.
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Msg light

I need more information. Your phone can be connected to one of many different Toshiba phone systems and you can also have different voice mail systems. I'm assuming you are talking about voice mail messages.

Can you verify that this is happening only on your phone? If you swap phones with another station does the light start to work? It's rare, but the light itself may be the problem.

Does this same thing happen to anyone else? Is the voice mail not turning on any message waiting lights? or is it working for others?

Not knowing all the details, you could try emptying all messages including saved messages. Then try to leave yourself a test message.

If you know how, you could have your mailbox deleted and re-created. This would need administrative rights to voice mail programming.

Most voice mails have an option to activate the MSG light or not when a new message arrives. Your's could have been turned off by mistake or glitch.
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