Battery is charged but it is on and I can not turn it off. it is frozen.
With any new battery device, the first charge should be at least 12 hours, and when the battery is flat then it needs to be charged up for 12 hours again. This needs to be several time for the battery to reach its full charge capacity.
When the battery is fully charged the battery indicator be firm and not flashing.
Check the system requirements for the MP3 player.
Most Coby players require Windows XP or higher and at least 1 GB of RAM to function correctly.
Check your Coby owner's manual to ensure that your machine meets all the required specifications before proceeding.
Charge the MP3 player fully.
Often, a player will act unexpectedly if it has a low charge.
A charge can also help reset the MP3 player if it has frozen or locked up.
Once the player has finished charging to 100%, see if the problem persists.
Re-sync your player.
Plug the MP3 player back in to the computer and then remove all the files.
If you have not done so already, make sure they are backed up to your hard drive.
Unplug your MP3 player and then re-load all of your files.
Check for corrupted and wrong format files.
Most Coby MP3 players only play back MP3 files, and will perform unexpected operations
if files of other formats are uploaded to the device.
Go through your uploaded files and check the extensions.
Anything that does not say ".mp3" or is not listed in your owner's manual needs to be deleted from the device.
hope this helps
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