Solutions are in order of increasing probability of data loss AND device
recovery.
Screen messages are loose approximations
A Soft Reset
1. Hold Power switch up for 5 seconds.
2. Screen displays "Goodbye".
3. Restart
B. Hard Reset
1. Hold Power Switch for 30 seconds
2. Restart
C. Recovery Mode
1. Hold Power Switch for 5 seconds to switch device Off
2. Move switch to Hold
3. Press and hold Home button
4. Connect USB cable to device
5. Screen displays "USB" in small type and "16 MB Format" shows up in
My Computer
6. Copy firmware files to "16 MB Format" drive letter
7. Disconnect USB cable
8. Screen displays "Firmware update"
9. Restart device
C. Force Format (This one wipes the data partition. Make sure all
needed music/pictures/video exist elsewhere)
1. Hold Power Switch for 5 seconds to switch device Off
2. Move switch to Hold
3. Press and hold top/North/up of Scroll Wheel
4. Connect USB cable to device
5. Screen displays "Format and lose data"
6. Press right/East on Scroll Wheel to confirm
7. Screen displays "Formatting"
8. Restart device
D. Manufacturing Mode (included for completeness only)
1. Hold Power Switch for 5 seconds to switch device Off
2. Move switch to Hold
3. Press and hold centre of Scroll Wheel button
4. Connect USB cable to device
5. Windows detects a new hardware device
6. ???
7. ???
8. ???
Hello,
First try resetting the Sansa View:
1. holding the power switch up for 15-20 seconds
2. next release it
3. switch the power switch up to get the player on; should function normally again.
Only go through next steps when this did not solve the problem:
Step 1: putting the player in MSC mode and
Step 2: performing a firmware update should be done.
Backup all your media / data from the player to the computer
before doing the firmware update action.
1. perform point 1. and 2. of the reset action to switch the player off
2. slide the power switch to the HOLD position, so the orange portion
shows.
3. on the computer double click My Computer
4. on the View player press and hold the HOME button while connecting it to the computer.
5. release the HOME button when a drive partition of 16 MB shows up
under My Computer
On a Windows operating system
Be sure being logged in on the computer, having adminstrar's rights and
download the Sansa Firmware Updater and run this execute file. Running the Sansa updater should come up with the available software / driver for the View player.
On a MAC or Linux operating system ?
Go to the Sansa View forums board and follow up the instructions for
having a download of the Sansa View firmware manually.
Need more help ? Just post a comment.
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