Compaq Presario CQ60-220US PC Laptop Logo
Posted on Sep 10, 2009
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Touchpad will not work

I m unable to use the touchpad because it freezes sometimes or the mouse pointer moves in the opposite direction to which i m am directing it. This machine is new and i only opened it yesterday. Its a compaq presario cq60.

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  • Posted on Sep 10, 2009
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Hello, seems like a problem with the touchpad, first disable and enable the touchpad with the button which is located at the top of the touchpad, the corresponding LED should change from blue to orange and vice versa. If this doesn't solve the issue, reinstall the driver for the touchpad, you can find this by searching for 'recovery manager' in the start bar. Next step is to select 'advance options' and choose reïnstall hardware driver, there should be an option called 'Synaptics touchpad driver' select and install. kr Gijs

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  • Expert 190 Answers
  • Posted on Sep 10, 2009
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I love these laptops. Im guessing that the system is virus free with this fix idea.

Try shutting off the mouse (button above the mouse and below the space bar) try a regular USB external mouse and see if it works. If it does, leave the external plugged in and try the mouse again. If it still does not work, Click start, right click computer and click properties, in the upper left corner click Device manager, when Windows asks you for permission click continue, open Mice and other Pointing Devices, click on the mouse that says synaptics PS/2 Port Touchpad (or similar), click the delete button on the keyboard, click the enter key, then restart your computer. You can do this by using the external mouse or by clicking the windows key on the keyboard and then using the keyboard to navigate by using the arrows, tab and the enter buttons. When you restart the computer it should rerecognize the synaptic mouse and it should start working correctly. If it does not then I would suggest going to HPs website to download and install a new driver to see if that fixes it. If not then last resort is to contact HP about a repair.
Hope this helped...

  • Dale Barrett
    Dale Barrett Sep 10, 2009

    I love these laptops. Im guessing that the system is virus free with this fix idea.



    Try shutting off the mouse (button above the mouse and below the space bar) try a regular USB external mouse and see if it works. If it does, leave the external plugged in and try the mouse again. If it still does not work, Click start, right click computer and click properties, in the upper left corner click Device manager, when Windows asks you for permission click continue, open Mice and other Pointing Devices, click on the mouse that says synaptics PS/2 Port Touchpad (or similar), click the delete button on the keyboard, click the enter key, then restart your computer. You can do this by using the external mouse or by clicking the windows key on the keyboard and then using the keyboard to navigate by using the arrows, tab and the enter buttons. When you restart the computer it should rerecognize the synaptic mouse and it should start working correctly. If it does not then I would suggest going to HPs website to download and install a new driver to see if that fixes it. If not then last resort is to contact HP about a repair.

    Hope this helped...

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2. Click the Pointer Options tab, and then do any of the following:

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Follow the steps mentioned in the article given below.

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3. Set the touchpad for right or left-handed use from this dialog box. You can adjust the double click speed of your computer as well. When you finish making any changes, click "
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6. Make any changes you want from the various topics. When you make a change, click "
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If the issue persists try to perform a clean boot and check whether the issue is still persists.

Follow the steps mentioned in the article given below.

How to configure Windows Vista to start in a "clean boot":

http://support.microsoft.com/kb/929135

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