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open your task manager find the process that is trying to update, remember the name, stop the process and then search for it in your c:\ directory and delete it maybe that will work
First, you should download and install the latest version of BlackBerry Desktop Manager software from: https://www.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB068C22&dl=DA5FB46338C8C0DCB1039F7898184FC5 Once installed, connect your BlackBerry to your computer via the USB sync cable. Open Desktop Manager, and click the Application Loader. On the right, you will see Update your device software. Click the Start Button, and if your BlackBerry is not on the latest Handheld Software, an update will appear. Select the update, and run the install. Be sure to select the option that backs up and restores your data. Once started, do not shut down your computer, or disconnect the USB sync cable as this could damage the device. Once completed, your BlackBerry will restart and you will have the latest version available. This version has been known to correct various issues. If the issue is still present, then it could be hardware related, and may need to be repaired or replaced. I would then suggest contacting your Provider for Hardware Support.
First, download and install the latest version of BlackBerry Desktop Manager software from: https://www.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB068C22&dl=DA5FB46338C8C0DCB1039F7898184FC5 Once installed, connect your BlackBerry to your computer via the USB sync cable. Open Desktop Manager, and click the Application Loader. On the right, you will see Update your device software. Click the Start Button, and if your BlackBerry is not on the latest Handheld Software, an update will appear. Select the update, and run the install. Be sure to select the option that backs up and restores your data. Once started, do not shut down your computer, or disconnect the USB sync cable as this could damage the device. Once completed, your BlackBerry will restart and you will have the latest version available. This version has been known to correct various issues like this. If the issue is still present, then it could be hardware related, and may need to be repaired or replaced. I would then suggest contacting your Provider for Hardware Support.
First, download and install the latest version of BlackBerry Desktop Manager software from: https://www.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB068C22&dl=DA5FB46338C8C0DCB1039F7898184FC5 Once installed, connect your BlackBerry to your computer via the USB sync cable. Open Desktop Manager, and click the Application Loader. On the right, you will see Update your device software. Click the Start Button, and if your BlackBerry is not on the latest Handheld Software, an update will appear. Select the update, and run the install. Be sure to select the option that backs up and restores your data. Once started, do not shut down your computer, or disconnect the USB sync cable as this could damage the device. Once completed, your BlackBerry will restart and you will have the latest version available. This version has been known to correct various issues. If the issue is still present, then it could be hardware related, and may need to be repaired or replaced. I would then suggest contacting your Provider for Hardware Support.
What you need to try to do is reinstall the blackberry OS (operating system) on your device.
Assuming you have verizon
First install Blackberry desktop manager it should be in the CD that came with the phone.
If you can't find it download it
https://www.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB068C22&dl=5E695511C1F9656B8E3E63DAB060F469
Then download the OS software for your phone http://vzw.smithmicro.com/blackberry/download.aspx?ct=personal"
Install it
Connect your phone to your computer and start Desktop manager
Click on application loader, on update software click start, click ok on USB pin selection.
when you get to the device backup and restore options, click settings
and make sure backup options box is unchecked and device data boxes are
both checked, click ok, click next, skip the email signup stuffs,and
finish.
After the software is installed the phone should boot back up
If you go to start menu and run, type in msconfig.
Go to
the startup tab and uncheck the items you don't want loading up -
roxwatch9.exe is one (whether or not there's a separate entry for media
manager I can't recall).
Reboot, tell the nag screen please go away and don't bother me again.
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