On screen instructions say to turn the unit off and then back on. This does nothing. Please advise.
The 6500 error code is a logic board error code. The PCI Bus error is detected by the ASCI. Sounds like it needs new logic board.
I had the same error code 6500. Could not fix it. I took it in for repair and was told the motherboard was in need of replacement. My printer went bad right after the warranty expired.
Superlady
Same problem..// using the printer for the last 3 yrs... this is the third time happening .. removed the printer assembly gave it a little cleaning up .. assemble the printer back.. it works like a charm.. i suspect the printer is programmed to give this error after a period of prolonged use or after certain prints eg. 4000/ 5000 prints.. (or some number which im not sure) my error s came exactly after 12 months periods
Ihave the same problem - printing fine one minute - then error code 6500. Turned it on and off as suggested by the on-screen prompt - nothing. Then it says to refer to the manual - I can't even find troubleshooting or errors in the manual!!
The service error 6500 refers to "other hardware error". This error results from printer hardware failure & nothing much a user can do except replacing the malfunctioning hardware. If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response Thanks, Joe
6500 is generally logic board error code. If the printer is under warranty, you better ask for replacement.
I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309
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This unit is less than 1 year old. I should be covered for free.
We have exactly the same problem - looks like a trip to the service centre!!
Printer cartridges would not return to the centre to load 2 x new cartridges - perfectly ok and printing 5 minutes before!
Two sheets of paper through a new machine, turned it off, next time on - nothing. Error code 6500 means nothing to the Canon phone techies, "Take it to service center". They did offer to replace my new machine with a refurbished one, not new, because I opened the box!
I bought it through Office Max who basically just laughed.
can't clear error 6500. turned the machine off, on again several times, but the error code remains.
Hi, I have the same problem. The machine is 2 years old. Is the only option to take it to a service centre?
I have the same problem. Machine says to turn off the printer and the turn back on. Nothing happens. What should I do?
saya pun sama
macam mana tu nak buat
i have the mp830. it shows a error code 6500. i turned it off and back on as promted. still no change same error code. whats up?
It is displaying error code 6500 and when I turned it off, it won't start up again. I keep trying to turn it on and it won't anymore
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