My Protron DVDs player was working fine now no matter what disc I put in it messages wrong disc

SOURCE: DYNEX DX - PD510 Portable DVD Player

I contacted Dynex via their website, I received a reply the next day will all sorts of "standard" things to do, clean the disk, make sure it is a disk for region 1, turn it on with the power supply plugged in, it may be moisture, leav it on for an hour with no disk etc. I had already tried all of these things including a 24 hour turn off, no joy, they didnt listen to the symptoms I had sent them. WHen I replied to them they said I needed to call their support line in the United States and they would assis me, I replied by email that a call from Aus to US would cost more than the unit if I had to wait in a queue and asked if we could please solve the problem by email, I have not had a reply and it is 5 days later. They acted like no one else has had the problem which of course is garbage, If I dont hear from them I will contact our Consumer Affairs people and make a complaint, they are still selling the DVD players in Australia, annoying isnt it?

SOURCE: Bad disc message

Did you try cleaning the eye i have had dvds that would not play because the eye was dirty

SOURCE: wrong disc?

for god sake, i want to talk to customer support... you guys don't even have a 1-800 number posted....disgusting.....I am very upset with your cheap product...i guess i won't be buying protron dvd players from now on.....Whenever I put a dvd, it keeps on saying wrond disc and makes a wierd sound....please solve my problem and also give me your customer support phone number

Nicky Patel

SOURCE: dvd player bad disc message

your dvd head (lens) is bad
(1) it needs to be cleaned by a special fluid puted in the cleaning disc or
(2)it needs to be adjusted because it lit vey low illumination (light) during detecting the details of the disc. and this need a qualified technician ot adjust the variable resistor port attached in the lens assembly unit.

SOURCE: "Wrong Disc" error message

I work for COBY tech support. Our customer service phone number is 1-800-727-3592.

Unfortunately, if you're getting that error message on every disk you try to play, it means the player has developed a problem in the dvd mechanism. This can't be repaired.

The warranty is 90 days from the day of purchase. A receipt would be required for warranty exchange.

While this solution doesn't "fix" your problem, I hope that by giving you the facts, I've enabled you to make an informed decision as to what to do next.

Please let me know if I can assist you further.