One of the shoelace managed to stuck down the agitator. Even though I took the bolt in the middle out, I still couldn't take the agitator out.

These ones have a 10mm bolt at the bottom of the agitator.

1. Remove the lint filter stem from the middle by just pulling it up.
2. Use a socket set with long extensions and a 10mm socket to unscrew the bolt.
3. The agitator than can be lifted off of the gearbox shaft.

They get stuck pretty well after a few years though, so will take some force to remove after the bolt is out.

Agitator Repair Kit part 285748 Whirlpool Kenmore Washer Repair

Please ensure that you have any appliance unplugged before servicing and that you are not wearing any jewellery. Thank you!

Remove the dispenser cup on the agitator. Then remove the 7/16 bolt that holds the agitator on and lift the agitator out.

Remove the fabric softener cup, remove the plastic insert, then there is a 7/16th bolt you need to remove and the agitator will lift out.
Here is a diagram of the tub assembly.



Regards,
Richard Roth
http://appliancecafe.com

the agitator dogs have worn down and arent catching any longer this youtube video will show you how to remove agitator/replace dogs them reinstall the agitator
http://youtu.be/0GQh8JLqVv8

Hi and welcome to FixYa, I am Kelly

Take a look at this link so you can see what parts secure your agitator in place:
http://www.searspartsdirect.com/partsdirect/partsdirect/showSubComp.pd?imageUrl=http%3a%2f%2fc.searspartsdirect.com%2flis_png%2fPLDM%2fK0507016-00003.png

Also see this link for item number descriptions:
http://www.searspartsdirect.com/partsdirect/part-model/Kenmore-elite-Parts/Washer-Parts/Model-11016972500/0583/0153200/K0507016/00003?blt=06&prst=0&shdMod=11016972500

You have to lift off the cap (Item 1) and then the inner cap & washer (Items 22 and 23) to get to the mounting bolt item 21. You will have to use a socket and an extension to remove the agitator mouting bolt. After removing the mounting bolt you should be able to lift the agitator to free the shoe lace. Re-assemble in reverse order. Mounting bolt... inner cap and washer... then the top cap.

Thanks for choosing FixYa,
Kelly

I'm not sure if this is the same as your machine but here is a link to a possible solution:

http://www.wikihow.com/Remove-a-Stuck-GE-Washer-Agitator

I hope that this solves your problem.

Do you mean it won't spin or won't agitate? Agitate means that the post in the middle (agitator) turns back and forth. It is very common for the agitator to stop working properly, especially if you normally do large loads.

Inside the agitator are little nylon feet called dogs. They grip the inside of the agitator and work like a centrifugal clutch, and they wear out every couple of years. They are normally the reason the machine won't agitate. I have had my washer for less than 4 years and I just replaced the dogs for the second time.

If you are handy with some simple tools, you can probably do this. If not, it should not cost too much to repair, and will be even cheaper if you remove the agitator and bring it with you to the repair shop. They did not even charge me the first time the dogs went because it took about 10 minutes to fix and I brought the agitator to them.

To replace the dogs, go to your local repair shop and tell them you need a set of agitator dogs for your washer. I paid $10 for them.

Pull off the fabric softener dispenser top and assembley. It just pulls out. There is a plastic disk with a handle on it. Pull this out and you will see a bolt. I believe it is an 11mm. You will need a couple of extensions to reach it. Remove this bolt by turning counter clockwise and the agitator will pick strait up. Place the agitator on the floor and press down on the base with your feet. If you look down into the agitator you will will see four small holes in a circular pattern. These holes have small plastic prongs coming through them. Using a screwdriver, gently press down on these prongs one at a time while pulling up (gently) on the agitator. This will release the agitator post from the base.

From the underside of the agitator post you can see the dog assembly. It pulls out easily. Pay close attention to how the dogs come out and put the replacements back in the same way. I repeat, PAY ATTENTION. It is a simple assembly process, but if you don't watch closely how it comes apart you may have a hard time putting it back together.

When you finish replacing the dogs, place the top of the agitator back on the base. Line up the pastic tabs with the holes (that you removed using the screwdriver) and carefully press down until the tabs snap through. If the tabs are not lined up with the holes, they will break off and that will be bad.

Place the agitator back in the washer, bolt it down, replace the plastic cover and fabric softener dispenser. It should be good to go. Do a trial run without clothes. Just push down on the top of agitator while it is in the agitation cycle. It should agitate correctly now.

More than likely a loose agitator, remove the cap in the centre of the spindle where you put your conditioner by pulling, inside deep down you will see a 17mm bolt, tighten using a socket and long extension, you should remove the agitator to see if there is any damage or wear to the agitator plastic splines before securing fully. Simply undo the 17mm bolt and lift the whole agitator out in one.

Harkins...you model looks like a one piece agitator according to the model number. Pop the cap off the agitator, you will see a bolt under there. Using a socket wrench remove the bolt and the agitator will lift up. If you have a fab dispensor on top, just pop it off. Catriver...post back.