A hard reset is simply unplugging the oven for about two minutes, plugging it back in and trying it again.
The owner's manual is here:
http://031d26d.namesecurehost.com/mwd/r1600_r1601_r1602_om.pdf
The service manual is here:
http://031d26d.namesecurehost.com/mwd/r1600_r1601_r1602_sm.pdf
You can order
parts for this brand from Encompass here or you can call them toll-free at 866-779-5835.We do repairs, so let me know if you need more help.
We're
happy to help you with free advice and we'd appreciate your
thoughtful rating of our answer.
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