Our voicemail button is now a solid red and when you press it to check for messages, it rings to another one of our lines. Is there a way to restore it back to voicemail?
If, perhaps you mean "it rings another one of our..." Phone Extensions, then just press the illuminated red message button, go to the ringing phone (the extension number will appear on your phone if you have a display phone) and answer the call by lifting the phone off-hook, then hang it up. Now the message button on your phone will work normally. What happened was that the user of the phone that was ringing when you pressed the button had inadvertently left you a "message waiting" after they called your phone on the intercom. By pressing the message button on your phone, you returned their call, and by answering the return call, you cleared the message waiting indication on your phone. There can be more than one message waiting, so if the light is still on after you clear the first call, using the procedure above, do it again and again until each call is returned, answered and cleared.
Testimonial: "thanks so much! Before I received this answer I pressed clear on the phone and now it seems I have erased access to the company mailbox entirely. It says "reorder tone" so now I have to look up how to reestablish this line but thank you for your advice."
All Types of Phones
1. Your mailbox number will be the same as your extension number.
2. Default password is 1 2 3 4
3. Voicemail group number is 555 (unless programmed differently)
Before callers can leave voicemail messages you must activate your mailbox and record your greeting message. We would suggest something along the lines of
"You are through to the voicemail of . . . . I am sorry I am unable to take your call at the moment but please leave a message after the tone and I shall get back to you "
To Record Your Greeting Message
1. Dial the voicemail group number (usually 555)
2. Enter your password (default is 1234)
3. Keep pressing 3 to scroll to greeting messages
4. Press 8 to toggle between your two greeting messages
5. Press 0 to change the message and follow the instructions.
To leave voicemail just press 'Release' or hang up.
Responding to Voicemail
On a display phone you will see "You have messages" on the top line and "Display messages?" on the bottom line. Press tick twice to go to voicemail and then enter your password.
On Siemens 'Entry' phone or display phones with a 'voicemail' button, just press this button and enter password when asked.
On ordinary analogue phones you will get broken dial tone. Dial the voicemail group number (usually 555) and enter password.
In all cases you will then be able to listen to your messages.
To delete a message press 0. It will ask you to confirm by pressing 0 again.
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