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It should be possible. You should search a free toll number for your country to ask Microsoft about this situation. Also you can take out your old hdd and use Ghost to mirror it on the new hdd :) - you just clone the old hdd
Before formatting or reinstalling windows try downloading ESET smart security 30 day trial and uninstalling your current antivirus. http://www.eset.com/. If you can install it do it. This will surely clean up your computer, if you see everything is fine then there will be no need to reinstall windows. Remember that a complete windows install will make you loose everything! From the Windows XP desktop, click Start , All Programs , and then one of the following options: The following options are for HP computers. Compaq computers will have similar options (for example, Compaq Tools). 1. HP Tools , and then HP PC System Recovery . 2.Hewlett-Packard , hp pavilion pc tools , and hp pc system recovery . 3.PC Help & Tools , and then HP PC System Recovery . should be ok.
The simple way is to insert an empty disk and try burning the disk with some content. If it burns, that means you have a dvd burner fixed with ur device. Another way which is comparitively complicated is to check the device in the device manager. Right click on My Computer and click on Manage on that. You will get another window opened In the left navigation pane, you will see device manager. click on that and see your DVD Drive status. If its given as DVD+ RW then you have dvd burner installed in ur system.
Type of media settings might be the issue but making a change for standard CD/DVD recording (it affects reading too) Issue can be resolved. Right click on the CD/DVD drive (Usually D drive ) click on properties and select and choose the recording option. Click the enable CD recording for this drive option
Click on apply and OK. Try again. You may try after reboot the computer. If issue persist please post so we can think about some alternate solutions.
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