My disc will not load in my new vx 7020 jensen navigation care stereo. its new.

With stuck discs , knock power off and then hold finger on the eject button as you switch the power back on, this usually works for me hope it helps.

before you press the cd on button keep holding the eject button while you press power on, I know this works for computers etc.

I also have a 2009 Journey with the 6 disc changer. There is a 'LOAD' button to the right of the disc opening. Press 'LOAD' and wait for it to display "insert disc". The 'EJECT' button is on the left side (above the power knob) and the 'LOAD' button is on the right (above the volume knob).
Hope this is helpful.

Hi Amanda, boy did this post take a wrong turn! All I can suggest is to pull the fuse or disconnect the battery and maybe it will reset, make sure you know your theft code before resetting. This procedure might be in your manual, you could also search you tube for a solution

you will have to un jam the changer please rate me

I take it you have a cd stacker
PRESS AND HOLD eject button,insert credit card under cartridge
Push card firmly in,move left -right,this will locate micro switch.
Cartridge should pop out so you can check discs

It is actually located behind the navigation screen.

Turn off the radio.
Press and hold the CD eject button until the display unlocks (about 10 to 15 seconds).
Let screen move outward and rotate downward.
Press the DVD eject button just exposed behind the display.
Remove DVD, insert new one.
Rotate display upwards and press gently on all four corners to slide and lock display back into original position.
Turn on radio, navigation DVD should start update process, let it finish.

Installing the DVD Map Disc Your dealer/retailer may have installed the map DVD. If the map DVD was not installed, do the following to load it:
Read the following steps completely.

1. Turn the ignition on. The vehicle must be in P (Park) to perform this operation.
2. Press (power) to turn the navigation system on.
3. Press the NAV hard key.
4. Touch the Insert Map Disc screen button. The screen opens to access the map DVD slot.
5. Load the map DVD partway into the slot. The system pulls it in. The screen cannot be closed until a double beep is heard.
   Notice: Pressing directly on the navigation screen may cause damage. Repairs would not be covered by the vehicle's warranty. Do not press directly on the navigation screen.
   
6. To close the screen, slightly push up on the two outer corners until the screen is in position. Then push the screen in by pushing on the four outer corners until a click is heard.
7. Set the search area. See "Setting the Search Area" earlier in this section.

Ejecting the DVD Map Disc The navigation portion of the system cannot be used if the DVD map disc is not loaded.

1. Press the MENU key to enter the Menu options, then press the MENU key repeatedly until Nav is selected or touch the Nav screen button.
2. Touch the Map Database Information screen button.
3. Touch the Eject Map Disc screen button. The screen tilts, exposing the map DVD slot.
4. Press the eject button, located next to the DVD map disc slot, and the disc ejects. Pull the disc out. The screen cannot be closed until a double beep is heard.
   Notice: Pressing directly on the navigation screen may cause damage. Repairs would not be covered by the vehicle's warranty. Do not press directly on the navigation screen.
   
5. To close the screen, slightly push up on the two outer corners until the screen is in position. Then push the screen in by pushing on the four outer corners until a click is heard.

TRY REMOVING THE RADIO FUSE & WAIT A WHILE. IT SHOULD RESET WHEN PLUGGING THE FUSE BACK IN.