Samsung UN65HU7250 Curved 65 Inch Ultra Logo
Michael Jernigan Posted on Dec 30, 2014
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I just bought a samsung curved 7500 and everything was working fine until i changed the picture setting to UHD. i forgot to disconnect the hdmi cable before doing this. after the setting was changed i could not get any sound from the cable (tv shows). the tv sounds work fine and the sound test was fine however no matter what setting i change the sound settings to i can get no sound from any channel or show. i changed the hdmi cable and swaped the cable box and yet no luck.... please help

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Jun Salazar

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  • Contributor 22 Answers
  • Posted on Dec 30, 2014
Jun Salazar
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You need to reboot it just like any computer operated machine.
1. unplug ac power cord from the source (outlet) for at least 10 minutes.
2. while unplug... press and hold power switch for at least 10 seconds and release it.
3.power it back on and see.. if it solve the problem.

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  • Samsung Master 76,851 Answers
  • Posted on Dec 30, 2014
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Contact the authorized dealer for Samsung. Gopakumar Gopalan Google

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