SOURCE: hoveround technique rwd motorized chair charge
Normally the power chairs will not operate when connected to the charger. If you mean the controller comes on when connected to the charger but it wont come on when the charger is disconnected, I would test the batteries first, then the connections and fuses. Did a technician inspect your power chair to determine a controller was needed, or was that just a guess by the representative over the phone? If your insurance will not cover the repairs, I would recommend spending $50 for a technician from Hoveround to come out and inspect the chair to determine what is needed to fix it so you know for SURE. It may be something simple and inexpensive.
Good luck!
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