NRS Health & Beauty - Recent Questions, Troubleshooting & Support


NRS Hoveround... | Answered on May 16, 2019

If you plug the charger into the wall, turn on the power switch and the light comes on, the charger should be working properly. Here is a way to test it-
Attach the charger that came with the power chair to the power chair controller firmly and turn the power chair on, while the charger is running. What should happen:the lights on the controller will scroll back and forth. If this does NOT happen and you can confirm the charger is turned on, the charger handle is fully seated inside the controller receptacle and the wall outlet has power, then the charger may have a problem and needs to be replaced.

If the charger is OK, then there may be a problem with the batteries. Here are some sypmtoms:
1-You connect the charger but the light on the charger never goes red, it just stays green.
2-You connect the charger but the light goes from red to green VERY fast.
3-The charger light goes from red to green but when you disconnect the charger and press the power button on the controller, you only have one flashing red light, or the batteries drain within just a few minutes of use.
4-The power chair has been stored or sitting idle for several months.
5- The power chair has been connected to the charger 24-7 for several months.
Any of the above examples indicates that the batteries are oxidized or damaged and will most likely need to be replaced. The MPV5 takes two, U1 12 volt 33 amp batteries which can be purchased at any battery warehouse store like Interstate Batteries or Batteries Plus.
Good luck!

NRS Hoveround... | Answered on Sep 17, 2018

When changing a wheel one must remember to reinstall the shaft key, or the wheel will not be secured to the shaft. The shaft of the motor is turning but wheel is not.

I’m happy to assist further over the phone at

NRS Hoveround... | Answered on Jun 01, 2016

Unfortunately your batteries are either disconnected or dead, below charging threshold of 16v. Time to check the connections and/or replace the batteries.

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NRS Hoveround... | Answered on Jun 01, 2016

Most of the time it may be the batteries at fault. One more thing to try is charging the chair with the Joystick on all night 10-14 hours uninterrupted charging. Your chair may suffer from current roll back. There is a circuit in your system that has to be reset by the long charge cycle to reset it. I did not make this up. it occurs when the motors over heat or have a a large current draw. the chair will operate normally for ten maybe even twenty mins. then suddenly drop down to 2 flashing red lights.

I’m happy to assist further over the phone at

NRS Hoveround... | Answered on Jun 01, 2016

Replace the batteries and charge before use then charge nightly for 20 days Use the chair daily so you can get a good charge nightly to get the batteries operating at 100% After the 20 days If you don't use the chair daily always store fully charged and then charge once a week overnight. Should work fine once you get the new batteries in You will need to get 2 U1 batteries for your chair do not get Wally World or automotive batteries You must replace with sealed deep cycle batteries made for power chairs Hope this helps

NRS Hoveround... | Answered on May 20, 2016

if it is not working check freewheel levers

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NRS Hoveround... | Answered on May 15, 2016

Time to replace the battery with a new one.

NRS Hoveround... | Answered on Oct 25, 2015

Refer your inquiry to a Hoveround dealer and/or Hoveround

NRS Hoveround... | Answered on Oct 19, 2015

It sounds like you may have bad bearings in the caster wheels; replace them and see if that solves the problem.

NRS Hoveround... | Answered on Aug 27, 2015

There is no reset button.

NRS Hoveround... | Answered on Apr 02, 2015

The pressure is 50 PSI, but 45 PSI worked better for me.

NRS Hoveround... | Answered on Apr 02, 2015

Do you have solid tires or inflatable tires. If they our inflatable tires and the hole is not too big they can hot patch them at a tire shop most of the time for free. If its a solid rubber tire and you have taken a big chuck out of it you will have to get a new. But I am thinking you have an inflatable tire. take it too the tire shop and see what they can do.

NRS Hoveround... | Answered on Mar 11, 2015

It is possible that the new batteries are bad. This happened to me once. The charger though is probably the culprit for your problems. Have the charger tested first, or ask a scooter or power wheelchair store test or charge your batteries.

NRS Hoveround... | Answered on Mar 08, 2015

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