My DC59 suddenly stopped working and won't turn on when I press the trigger

Could be a bad battery that needs replacing.

Hi there, it's Jack at Dyson.

I'm sorry to hear your DC59 doesn't seem to be charging. If you're recharging your machine in the docking station, make sure the end of the charger cord is correctly and firmly inserted into position. If the charger cord is not correctly installed, it may not be making effective contact with the machine. In normal use, DC59 should recharge from depleted within 3.5 hours.

If you're plugging the charger cord directly into the machine and have continued to experience this issue, please get in touch with the Dyson Customer Helpline directly when you have your machine to hand. Our experts will be happy to talk you through some simple diagnostic checks - and if a replacement part is needed, they can confirm if this is covered under your Dyson warranty.

You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Hi there, it's Jack at Dyson.

If you run your DC59 without the filter in place, this allows the airflow to enter into the motor through the top of the cyclone pack, bypassing the rest of the machine. It doesn't necessarily suggest there is an issue with the filter itself.

If you've recently washed the filter and your DC59 still pulses on and off when you pull the trigger, this suggests there is a blockage somewhere in the motorised floor tool, wand or bin inlet.

Please follow each of the steps shown in our Support video to locate and remove any obstructions. It's also a good idea to check that the bin inlet flap opens and closes freely.


I'm confident that removing any obstructions from your DC59 will restore normal performance. If you'd like any further advice from our experts once you've given this a try, please give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

http://www.dyson.com/support/dc58%20dc59/dc59-animal

Hi there, it's Jack at Dyson.

In Boost mode, DC59 offers 100 airwatts of suction to tackle really stubborn dirt or clinging pet hair. To activate Boost mode, just hold down the on/off trigger so the vacuum is running, then press and release the Boost button on the rear of the vacuum. To change back to regular power, you would follow the same procedure - holding down the trigger and pressing the Boost button a second time.



I hope this helps, but you're welcome to give the Dyson Customer Helpline a call if you'd like further guidance. You can reach our experts on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Hi Jeff, it's Jack at Dyson.

The issue you're describing with your DC59 sounds very unusual, but I'm sure we can help. Like all Dyson cordless and handheld vacuums, DC59 is backed with our 2-year Dyson parts and labour guarantee.

When you have your machine fully charged and easily to hand, please give us a call so we can talk you through some simple diagnostic checks. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

Hi there, it's Jack at Dyson.

The Dyson DC59 cordless vacuum has two LED indicator lights on either side of the handgrip, which you'll see where the battery attaches to the handgrip. These will flash to let you know when there's less than 1 minute of charge remaining.



Once the charge has depleted, the machine will shut off - the power won't trail away gradually as with some cordless products.

If your DC59 is making an intermittent pulsing noise when you hold down the on/off trigger, this is likely to be because a blockage in the motorised floor tool, wand or bin inlet is preventing airflow passing through the vacuum. If this is the case, please follow the steps shown in the video below to clear any obstructions:


I hope this answers your question, but if you'd like further assistance from our experts you're welcome to call us directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Hi there, it's Jack at Dyson.

From what you've described, it sounds as if you may be using your DC59 set to Boost mode. This will provide 6 minutes of highest suction for really stubborn dirt, but for regular vacuuming normal mode should work effectively.

To switch back to normal mode, ensure your machine is fully charged (this will take a maximum of 3.5 hours), then hold down the on/off trigger, and at the same time, press the illuminated Boost button on the rear of the machine.



You might also find our Getting started guide useful:


I'm confident this will resolve the issue, but if you would like some further advice from our experts after giving this a try, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Just bought it? sounds like you got a bad switch maybe. Check the warranty?