HI, try the following: Disconnect your device first.
1. Go to start and right click on my computer
2. Click on properties
3. Click on device manager
Look for your device which is likey to be under display adapters. Click on it and uninstall.
4. go to the donload site and download the latest drivers
http://j5create.com/support/download/jua3.htm
5. install the downloaded drivers.
6. Connect your device.
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