Dc15 roller not working, how to reset - Dyson DC15 All Floors - The Ball Bagless Upright Cyclonic Vacuum

Hi Dion, it's Jack at Dyson.

DC15's cleaner head is protected by a sensor which shuts the brush bar off if something jams it. DC15 does not include a separate reset button. Instead, once you've checked the cleaner head for any obstructions, and removed any threads or hair from around the brush bar and end caps, the machine should reset automatically. Each step is shown in our video guide:

The brush bar will never rotate when the vacuum is standing upright, so make sure you recline your DC15 into the normal vacuuming position before testing it.

If you'd like further help after giving this a try, our experts are on hard to provide assistance. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Hi there, it's Jack at Dyson.

If your DC15's brush bar won't rotate, it may need resetting. In order to do this, please follow the steps shown in our Support video:


If you'd like further advice after giving this a try, you can reach our experts directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Os this a DC15 or DC25 please

Hi Terry, it's Jack at Dyson.

DC15's brush bar is designed to shut off for protection if something jams it. Please follow the steps shown in the video attached to clear the brush bar and end caps of any threads or hair, and to check the cleaner head for obstructions. You should then be able to reset the machine.

Please note, the brush bar will never rotate when the machine is standing upright, so make sure you recline the machine into the normal vacuuming position when testing it.

If you'd like further advice after you've given this a try, please call the Dyson customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Hi Lee,

I'm sorry to hear you're having difficulty with your DC15. If you'd like some help, please give us a call on 0800 298 0298 - we may be able to resolve the issue with some troubleshooting over the phone.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Hi Lisa,
I am sorry to hear you are having difficulty with your DC15. Based on your description of the problem we would appreciate the opportunity to trouble shoot with you over the phone to determine the best solution for the issue you having with your brush bar.
Please call us at 1-866-693-9766 (US) or 0800 298 0298 (UK) so we can provide further assistance.
Best wishes,
Jessica

Hi there,

I'm sorry to hear you're having difficulties with your DC15. This machine is equipped with a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions, and removed any threads or hair from around the brushbar, you should be able to reset the machine.

For guidance in doing this, please follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=866&product=DC15-SY-STD

You may also find the video embedded below helpful.

Following these steps should resolve the issue, but if you'd like any further assistance or advice, please call us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Hi there,

Your DC15 is equipped with a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions and removed any threads or hair from the brushbar, you should be able to reset the machine. For guidance on doing this, please refer to our online support guide:

http://support.dyson.co.uk/support/dc15/dc15-the-ball-animal/my-machine-is-not-working/i-can-see-something-wrong-visual/does-the-brushbar-turn-with-the-power-on

This should resolve the issue, but if you'd like any further assistance, please call us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Greetings from GoVacuum,

The Dyson DC15 Ball is a two motor upright vacuum. Most other uprights use just a single motor that controls the suction on one end, and the roller brush on the other end.

The Dyson however is different. The DC15 has two motors, one dedicated to suction, the other dedicated to running the roller brush. You should first check to make sure that you in fact have turned on the lower motor for the carpet setting. There are two switches right next to each other, one is for the suction, the other for the roller brush, make sure both switches are turned to the on position.

If both are in the on posistion, and the brushes still don't come on, the machine also has a reset switch for the lower motor. This is here to help protect the belt from burning if something gets stuck in the vacuum while it's on. There is a little red reset button on the top of the roller brush housing (I believe on this model it's on the left side of the brush if you were vacuuming), try pressing this red reset switch.

If neither one of these suggestions fixes your machine, I would personally return the vacuum to where you bought it. There's no reason that it should not work right out of the box, and this may mean that the machine was damaged in shipping.

If you'd like some further help, please let me know by entering a clarification request to these suggestions, and I'd be more then happy to try and diagnosis this further with you.

Was this helpful to you? If so, please be sure to rate the repair tip as helpful, this will help me out a lot. I really appreciate it.

Chris J.
GoVacuum

One problem may be that two small wire are broken that control roller functions. See solution with photos at http://bajwa.net/content/dyson-dc15