Hello I purchased my washer 6/06 from homedepot. Washer has stopped with clothing and looks like water in it. Cannot open the door. I have plugged and unplugged it. I have put into service mode tne hit the chime button to at least open the door so I can get the clothes out(didnt work). When I do hit the chime button in service mode the number 559 comes up(not sure what that means?). If I try and start the washer it just hummms. Help please. Thanks
Well its tough to tell exactly what is goin on.... when you are in service mode and press chime it displays how many cycles its done not a command to unlock the door (thats what you were attempting.right?)...559 cycles in a little over a year?? Thats a lot! you do like one a day every day??? Anyway aside from that it sounds like the pump is clogged with foreign objects. Its not easy to service the pump/sump on this new chassis neptune made by samsung. But after 559 cycles theres bound to be some stuff in there. If you feel lke servicing it yourself there is an axcess panel on the bottom and the back or take the whole front off the machine to service. You can try using a shop vac to suck the water out of the drain hose. The control should unlock the door when it sensed the water has drained or so it thinks.
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