The modem is connected to the internet through charter. They say all is well on their end because they can reset the modem and comunicate with it. My problem is it wont let any wired or wireless devices connect through it. I unplugged it and plugged it back in, and charter reset it from their end but still nothing.

SOURCE: cable modem + dlink router

Your modem needs to be rebooted in order for your router to pull an IP from the modem. To do this, look for a little hole in the back of your modem and use a pen to push the button. Wait for the reboot to finish and then try again in about 20 seconds.

SOURCE: losing connection

I assume this is a cable modem? You need to call your cable company and have a trouble ticket created. I worked for the cable company installing cable for quite a while and I bet my paycheck the signal getting to the modem are below specs and that's why the modem gets dropping the internet connection.

Hope this helps.

SOURCE: Wireless router stops internet connection to modem during install

are you sure your hooking the comcast modem in the right place?

SOURCE: Arris Modem won't work with Airport Express

Not sure how helpful this will be, as I'm running a different piece of gear, plus it requires both troubleshooting + ISP assistance.  I had a similar problem with my AirPort Extreme: AirPort Extreme saw the Arris, iBook saw the AirPort Extreme, but no internet connectivity.

1. In my case, I needed to set the AirPort to DHCP in the AirPort Utility application.
2. Power down the AirPort Extreme
3. Power down the Arris. You achieve this by unplugging the Arris *and* removing the back-up battery.
4. Wait a few moments.
5. Insert the battery into the Arris.
6. Plug in the Arris power supply.
7. Wait for the Arris to go through the restart protocol; when all the lights on the front panel are solid green, the start-up is complete.
8. Power up the AirPort Extreme; wait for the front panel light to go solid green.

SOURCE: The power light and PC activity light are the only lights that come on. Send/Receive lights don't blink.

the most easy way to connect to the internet is get a bluetooth connetion (zippys) press the tools find device on the bluetooth on ur phone press pair device and press dial up inthe username put ur mobile number and password mobile number dial up number *99# dial