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Someone has probably activated the station lock. The attendant (usually extension 101) can lock it and the extension user can't unlock it, or the extension user can lock it and the attendant can unlock it when the extension user forgets the password.
Check out one of your programming or system manager's guide for instructions on how to unlock it. It's not a procedure that can be shared on open forum.
take this: 1- Press Function 2- Press Down button until menu “Change password” displayed -> ENTER 3- " Current password " : Press this Number "726276642" -> Enter 4- “New password” 5- 0000 ENTER 6- EXIT 7- Press DIAL LOCK KEY
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