My gogear does not recognize by my computer what should i do

Reset your GoGear with something sharp like the tip of a pen or the end of a paper clip,

if you're device isn't working properly or there's a frozen display.

Insert the sharp object into the "Reset" hole (located at the bottom of the player), and hold it there until the device turns off.

If resetting the device does nothing to restore the display, access the "Philips Device Manager" through your computer to recover the GoGear.

Click "Start" on your computer, then "Programs," "Philips Digital Audio Player," "Aria Device Manager," and then "Philips Device Manager."

This will launch the "Philips Device Manager." Make sure the GoGear is turned off completely. Connect your GoGear to your computer while holding down the "Volume Up" button.

Continue to hold the "Volume Up" button on your GoGear, until the "Philips Device Manager" recognizes the device and enters recovery mode.

Click the "Repair" button when it appears on your computer, then folow the steps to fully recover the GoGear.

Properly disconnect your GoGear from your computer and restart the device.

Recharge your device if your GoGear dies suddenly while playing.

Connect the GoGear to your computer via the supplied USB cord.

Plug one end of the USB cord into a functional, open USB port on your computer. Plug the free, smaller end of the USB cord firmly into the small USB jack on your GoGear and turn your computer on.

This will begin the charging process of your GoGear.

If recharging doesn't work, the battery may need to be replaced.

Check that your GoGear isn't in standby mode. Hold the "Power" button for two seconds to turn it back on.

hope this helps

You can download content to a Philips GoGear multimedia player using Windows Media Player or MusicMatch Jukebox in Windows. Earlier versions of Windows starting with 2000/ME and XP are compatible with GoGear. If the device is not recognized by the Windows XP operating system or is receiving error messages, you may have older versions of the necessary software installed. There also may be firmware issues with the GoGear device.

Instructions


Connect the Philips GoGear to another USB port on the computer. Sometimes USB ports go out, especially those in the front of the computer case. Try inserting the GoGear into another port and see if XP can now recognize the device.


Download Service Pack 1 or later for the XP operating system (see Resources). Philips GoGear can only operate on XP systems with at least Service Pack 1 installed. You may also receive an error message pertaining to the service pack when trying to insert the installation disc for the GoGear support software.


Install the latest version of Windows Media Player. Philips GoGear requires at least Windows Media Player 11. Windows Media Player 11 is available for XP .


Install the latest version of MusicMatch Jukebox (see Resources). Earlier version of this software may be causing error messages regarding missing MP3 tag information and missing tracks. Follow the download prompts, then unzip the folder and click on the "HDD_xxx.exe" installation file. The latest version of the software will be installed.


Install the latest firmware on the Philips GoGear. The actual firmware required depends on your GoGear model. Open either Philips Device Manager or Songbird, depending upon which management software you are currently using. Close all programs on the computer except for the Device Manager/Songbird. Connect the GoGear to the power supply and the computer. Click the "Repair" tab in the Device Manager and click "Repair," or click "Tools" in Songbird and select "Check for updated firmware," and the firmware will be updated on the GoGear.

Please get the best driver for you here: www.giveawayoftheday.com/philips+gogear+driver/ www.opendrivers.com/.../cameras-and-mp3-player-philips-free-driver-download.html
www.support.philips.com/support/html/index_us_en.html
www.brothersoft.com/downloads/philips-mp3.html

Hello :

Your GoGear may not respond to button presses from time to time. This is often caused by an error in the operating system and can be fixed by resetting the device. Resetting the GoGear is similar to rebooting your computer. You will not lose any of the data uploaded to the device. To reset the GoGear, press the "Reset" button located on the left of the device. The screen will go blank for a few seconds and then turn back on.

If the GoGear freezes after uploading a file to the device or if one song or sound file freezes the device each time you play it, the file is likely corrupt and needs to be removed from the GoGear. Connect the GoGear to a computer and delete the file from the device.

PLEASE DON'T FORGET TO RATE !

The 5125 recognizes copyright-encryption and has an Audiobook feature

The 3345 does not recognize copyright-encryption, and does not support audiobooks - if you want some laughs - the file system in the 3345 has an Audible folder, but the player does not recognize Audible - it was a design fluke

Philips 2008 models are a step down for the 2007 models, if you ask me

I was experiencing this similar problem, and from my research so were alot of other people, what finally worked for me was this:

• Update all the software on your computer via Phillips site
  
• Open the Philips Device Manager
• With the device connected and the 'connected to pc' screen showing on the GoGear, do a 'soft reset' by holding the Power Off + Volume Up buttons for a few seconds
• As soon as the device restarts itself, hold the Volume Down button, the computer should now recognize the GoGear
• Follow the onscreen directions to Repair the device
• Thank the intarwebs.
  

First off.. Make sure your software and drivers are up to date...

Second, try re-installing Windows Media Player or if you have WMP 10 installed, try upgrading to WMP 11.

Also, if you plug in something else to your USB port, does the PC recognize it? Or, if you try your GoGear on another computer, does it work ok?

Windows XP has a native driver that will work - if your computer is not recognizing the device, then unplug the GoGear from computer, turn your GoGear off, and hold in the volume+ button. Reconnect the GoGear to your computer while still holding the volume+ button. After 5-50 seconds, Windows should say Found Hardware Wizard and will load/reload the needed drivers.

Otherwise, you may have to reinstall the installation CD (does not work with Vista) - it has a key component called Philips Device Plug-In which needs to be reloaded.

Get the latest version of the software first (from the Philips website), then:
Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

First, go to the Philips website, and go to the FAQ section - there is a whole section on precisely this problem.

When that doesn't work...

Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor