Try tis.
start windows > select run command > type
msconfig select BOOT.INI tab select safe boot in boot options and restart the system
this will start the system in safe boot next time re-started.
If you need further help, reach me via phone at
https://www.6ya.com/expert/hee_458d01a29d21e0d3
Plug the laptop in and while at the windows password prompt, turn the laptop over gently and remove the battery - wait 30 seconds and slide the battery back in - then restart windows (don't shut down) - the safe mode screen should appear
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