DC15 - scratching wooden floor

The heads are designed to be used with the brush on hard floors. On the bottom of the brush head there are either Metal or plastic pads. If you use this on a tiled or hard floor without the brushes, these can wear and become sharp in places.. This scratches the floor!!

Hi there,

I'm not sure which part of your DC15 All Floors you're describing, but if you take a look at our Support page for this model, you should be able to find the information you're looking for:

http://www.dyson.co.uk/support/dc15/dc15-the-ball-all-floors

You can also download a copy of the user guide for this machine here:

http://www.dyson.co.uk/medialibrary/Files/Dyson/Support/downloads/UK/floorcare/Manuals/dc15_uk_manual_120710 pdf.ashx

I hope this helps - if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Hi John,

I'm sorry to hear you're concerned about your DC15. When the machine is switched on, the powerful suction causes the soleplate to seal closely with the floor surface.This may be why the machine feels a little heavier to steer when the machine is running.

I'd encourage you to give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US), so one of our advisors can run through some troubleshooting with you to make sure everything is correct with your machine.

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Hi there,

I'm sorry to hear you're having difficulty with your DC15. This machine is equipped with a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions, and removed any threads or hair from around the brushbar, you should be able to reset the machine as shown in the video below.

You may also want to refer to our online Support guide:

http://www.dyson.co.uk/support/dc15/dc15-the-ball-all-floors/my-machine-is-not-working/i-can-see-something-wrong-visual/does-the-brushbar-turn-with-the-power-on
This should resolve the issue, but if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Hi Mary Ellen,

I am sorry to hear you are having difficulty with your DC15. Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filter needs washing or your machine is blocked. If your machine turns off on its own, unplug it and leave it for at least an hour to cool down. Remember to check the filter and look for blockages before re-starting. For more information on completing these checks please visit:

http://www.dyson.com/support/help.asp?article=1451&product=DC15-SY-STD

If you need additional assistance please contact us at 1-866-693-9766 US or 0800 298 0298 UK.

Best wishes,

Jessica

Hi there,

I'm sorry to hear you're having difficulties with your DC15. This machine is equipped with a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions, and removed any threads or hair from around the brushbar, you should be able to reset the machine.

For guidance in doing this, please follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=866&product=DC15-SY-STD

You may also find the video embedded below helpful.

Following these steps should resolve the issue, but if you'd like any further assistance or advice, please call us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Hi John,

I'm not sure from your question exactly which switch you're referring to on the DC15. However, you should be able to find an answer on our online support guide for this machine:

http://www.dyson.com/support/help.asp?article=527&product=DC15-SY-STD

You can also download a copy of the DC15 user guide, in case you don't have yours to hand:

http://media.dyson.com/downloads/us/floorcare/manuals/dc15_opmanual_usa.pdf

I hope this helps - if you'd like any further assistance or advice, please call our Helpline free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Generally this is due to a clog in the hose.
Disconnect both ends of the hose, hold one end up and drop a coin into it. Raise the hose so the coin should drop out. If it doesn't there's a clog. It can usually be pushed back out with a broom stick. Push toward the powerhead end.
A blockage in the powerhead above and behind the brush will also cause this. One here can usually be pushed out using a wooden spoon handle.
Is there even suction at the power head? Drop a bit of paper on the floor and try to vacuum it up to find out.

WOW. I HAVE THE SAME VACUUM WITH THE SAME PROBLEM. TOOK IT TO A REPAIR SHOP. ... THEY DO NOT KNOW HOW TO WORK ON DYSON. DYSON, OF COURSE NOT LOCATED IN USA. DYSON IS THE BEST VACUUM..... YET DOES ME NO GOOD WHILE IT DOES NOT WORK. BRUSHES TURN ON AND OFF AT RANDOM. PROBABLY A SIMPLE FIX.... YET SEEMS MAJOR TO ME WITH NO KNOWLEDGE OF HOW TO REPAIR.... AND VACUUM SHOP REPAIR PEOPLE HAVE NO KNOWLEDGE AND JUST TRY TO SELL ME ORECK.... OF WHICH I WILL NOT BUY !! I WISH I COULD AFFORD TO DO AWAY WITH ALL MY CARPET AND BUY HARDWOOD FLOORS! I PAID 500 FOR THIS DYSON AND NOW I HAVE NOTHING.