Hi
The agitator -- the finned part that fits on the tub shaft -- can also tear laundry if the fins are cracked or broken. You may be able to solve the problem temporarily by pinching off the splinters with pliers and lightly filing the plastic smooth, but this is just a stopgap measure; the agitator should be replaced. Replace a damaged agitator with a new one of the same type. To do this, unscrew the cap on top of the agitator. With the cap off, pull straight up on the agitator; it should lift off. If it doesn't move, rap its side with a hammer. If it still won't lift off, drive wedges under the bottom rim of the agitator to dislodge it. Then set the new agitator into place and replace the agitator cap.
Hello, This has happened to me several times and I have actually hurt my neck trying to dislodge the agitator. If you are lucky in removing it and removing the item, then from now on keep the wash cycle on gentle as this is the only way to keep your machine from getting your clothes stuck again. Also any loose strings should be tied and double tied to prevent them from getting caught. I have had this maching for about 25 years and it has served me well. I have had it serviced about three times over the past ten years, but this problem with the agitator has occurred approximately six times in the last two years. I probably have to look for another machine soon.
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