Hello gen0313 - From what you are describing it sounds like the unit could possibly have a broken shock/bearing or damaged tub. A certified technician will need to accurately diagnosis the bearing and pulling system behind the drum for repairs.
Hello hitman43 - Are the house valves turn on fully? Most common cause is a faulty switch that doesn't allow the value inside turn or a kinked fill hose. Other possibilities can be water valve faults, faulty control board, pressure switch or wiring failure. Contact a professional to move forward accurately.
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