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Black & Decker 14" Grass Hog Xp Trimmer/Edger Questions & Answers
How to remove spool stuck in rotor cap of GH710 trimmer?
Great information, but posted up there ^^^ instead of in the Answer Box. pictures up above.
- Chrystal Hays Jul 20, 2017
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I kind of have a fix for this.
After struggling, I spent an hour online looking for advice, reading the manual (has nothing about spool being stuck inside the cap), and reading some interesting forums regarding the auto-feed and cord use, including this page. (After 2 days of use, the stuck spool did not have much cord left, maybe 24 inches, so that appears to be a valid concern.) YouTube does not have video on how to deal with this issue.
I finally gave in to call the manufacturer, but, alas, this maker of lawn and garden equipment most used by people on weekends does not have live customer support on Sundays.
During the time spent waiting for the customer support to support me, I tried: tapping it all around the edges,pulling REALLY HARD,soaking in warm water, in case sap had gotten in there and caused it to stick.The spool would twist, but not all the way in either direction, almost as if it were meant to be on there like that.
I examined it, and found that the hollow orange spindle in the center of the cap, which fits inside the spool, has tiny TABS on it. They do not align with the spool to release the spool.One on either side, opposite from each other.
I believe their purpose might be to prevent the spool from slipping all the way onto the cap and getting stuck.
However, when the machine heats up in operation, it is enough that the spool can works its way OVER the tabs. And get stuck. They could try making them bigger, I guess?
On Monday, I got through to a human in customer service. She had to put me on hold; they do get calls about this problem, although she had not heard it yet. Their solution was to ship me a new cap and a new spool.
On Saturday, I got the unmarked box, containing just the cap, telling me the spool was back ordered. On Sunday , 7 days later, I filed the little tabs off of the new cap. Not that hard. the little file on metal nail clippers will do it.
I then, while I was at it, decided to fix the OTHER major complaint with this model. The rocker arm that controls the automatic feeding of the cord is too loose and feeds away pretty much all the cord non-stop. So, I have super-glued the rocker-arm (black) it to the little bit that looks like capital letter "A"..see that the bottom there.
Then I got more brutal with the stuck spool, reasoning that one was on the way, the grass was now almost to my waist in some places, and this stuck one was the only spool I was going to see for a while. If I broke the cap, I had a new one.
Brutality and leverage with a screwdriver succeeded. There was about 24 inches of cord left. Rather than reload with more cord, I decided to see how long that lasted with the adjustment I had made. (The brand new spool had done the entire back yard and front side when grass was not deep.)
All the things fit together. Today, I was able to do the front side yard, and 1/2 of the back yard, with heavy grass and weeds almost up to my waist, and today, ran out of the old cord. So, the rocker-arm fix WORKS, and I recommend that.
Further, I was able to remove the cap, and the spool came off of the filed spindle and DID NOT stuck. So the filing fix WORKS.
Photos: 1. Soaking 18 hours, 2 Little tabs, 3. Stuck spool in the cap, 4 New cap with rocker arm super-glued into place. 5. Guest dogs wondering why I stopped working at that exact point (I was tired).
I added all this to an Amazon review, and have come back to add it HERE, and will add this to my helpful Notes on Facebook ----because I don't want anyone as annoyed as I was. will be trying to find other places I looked, as well.
I hope this helps you out.
For the record, I'm an English Major, love physics, and despite a career doing different things when I was younger, now do in-home dog boarding and training in Dallas. Going to try to add some pictures for you, one of rocker arm glued in place, and the other pointing out the tiny tabs that were holding the spool in place.
May the manufacturer figure it out. I'd better get that new spool, too!
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Anonymous May 14, 2021
THANK YOU!!!!!!!!!!!!! Yours is the only fix I've found for when the spool is so stuck that it won't come out. Glad to know that it worked with brute force - that give me courage to go ahead and try to force it out of the stuck position.
How do you get the
i dont know if this will help but i just replaced 2 for a lady and the both had a hole on the bottm of the shaft on back of the spool insert a small screwdriver in that hole then with the spool faceing out turn the spool left it will screw off
My Balck&Decker Grasshog won't automatically feed line.
Just replace the LEVER, Item #29, Part #598435-00, for about $3.00 (B&D, Dewalt). Just pull old level straight out (pliers) and push replacement in. Level end expands to hold it in place. No other parts. Forget cleaning and replacement the spool, graphite or oiling... just replace the lever.
Spindle not turning although motor is working fine
The motor drives a heavy duty flexi cable to the head. Get online to a B&D website find your parts list, then ask your B&D agent the likely price of a replacement before you dismantle. It may not be worth it.
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