Top 10 Westell Wirespeed VersaLink (A99-327W11-00) Router (A99327W1100) Questions & Answers

Ok right I love these issues. Here we go!! First I want you to determine if this is a no sync issue or if this is a no route issue. Know this is the difference between working with Verizon or working with Verizon On-Line. If you have a sync issue which means the DSL light is off or blinking, this would be a Verizon proper issue and is easy to have fixed, however if the DSL light is on and the internet light is off this means that you have not received a PPPoE derived address and thus while you have DSL (Digital Subcriber Line) sync you do not have connectivity to a gateway router to route you to the Internet. I want you to log into you DSL modem (http://192.168.1.1) then using your login ID and Password the one you configured for the Router not Internet access. And the go to the screen that show your DSL connectivity see if it is up or down *Remember DSL refers to the layer 1 connectivity, and PPPOE refers to the layer 2 connectivity". If the DSL light is on this meaans that you have to call verizon and say "My DSL light is on, but I am not getting an IP address which means my layer 1 connectivity is working, but my layer 2 PPPOE connectivity did not provide the platform for my layer 3 level to be built". so this now becomes a task of troubleshooting the layer 2 systems (PPPOE server, and IP Address delivery systems, and Redback SMS). Instead of a half hour of "is your modem plugged in". If your DSL light is off then your layer 1 systems are not working this could be anything from your modem to the ASAM ( ATM Subscriber Access Multiplexer ) system or DSLAM (Digital subscriber Line Access Multiplexer). In any case if the DSL light is off they just have to figure out why. This can be done at the central office by disconnceting your cable and pair and trying to sync up at the vertical shelf (Ca/Pr) or at the split bank. If they sync up the problem is outside, if they do not sync up the problem is inside the CO either at the Split bank or the DSL OE block. If the problem is in the CO they will fine and fix it. If the problem is outside, what you can do to expedite things is to take your DSL modem to the NID (Network Interface device) and connect to the phone line that has DSL on it and try to sync up there. If you can sync up the problem is inside of your house, if you can not sync up the problem is outside of your house prior to the NID and thus is verizon's responsibility. I hope this helps.

hi, sometimes if changes was done you need to recofingure you're wireless all over especially if the key has been saved on your pc to be rembered, you could actually reset your router and configure it by going to your routers gateway by doing an ipconfig you'd be able to see the gateway..launch it in your browser n youd be able to access the configuration of the versalink...i could actually give you more detail though im in a hurry, better you call your isp provider or bellsouth now att since westell versalink are manufactured by them and they give great tech support for connectivity problem...

If the 327 was never set up for wireless you need to connect to it with an Ethernet cable and plug that into your Mac and one of the RJ45 ports on the back of the 327. Type http://192.168.1.1 into your browser, this should take you to the Westell Home Page (Your Router). The default for wireless in this router is disable. There are tabs across the top on the page, select Configuration>Wireless>Basic. This opens the Wireless Operation Window. If Wireless is disabled, click arrow to enable. You can also enable and disable encryption in this same window and if you choose to use the basic WEP in the device, the WEP key is on the label on the bottom of the router. If all this is good your laptop should be able to detect the wireless connection, the default is the serial number on the bottom of the router so you will know which connection is yours. REMEMBER TO CLICK SAVE before exiting the window! Hope this helps.

My guess is that dhcp is using the same private network scheme. Try changing your home network scheme to something different than your office.
For example:
Office = 192.168.1.x
home = 192.168.2.x

Try testing the line that goes to your dsl modem with a external phone.
If the internet light in your modem is not ON or RED that means that you have a problem on your phone line.

problems like this usually happens in the properties of the wireless setup of your connection. last resort here is to reset your modem, but you have to reconfigure as well the settings of your modem in general. for your problem i suggest you call verizon tech support, 1800-567-6789 and say tech support on the voice prompt, they know what to do with your problem. had the same problem before and they were able to fix it, i remember they had me reset my modem.

Yes, you can try to set up your network as follows:

1. Unplug the second (Westell) router from anything and power it on.
2. Reset your second router. Press and hold the Reset button on the router for 10-30 seconds. This will return the router to its factory settings and avoid any complications from the set-up you might have had when the router was being used as a primary router
3. Connect one computer to the router. Do not connect the second router to the first at this time!
4. Configure the second router at http://192.168.1.1/ (Check you manual for details. Usually the username is "admin" and the password is either blank or "password".)
   
5. Change the LAN IP address of the second router from 192.168.1.1 to a free address within your LAN (see what IP range is used by your first router! If it using the same range (192.168.1.xxx) then 192.168.1.2 should be O.K.). The address you change to (192.168.1.2) must not be used by any other device with a static IP address in your network nor should be assigned by the DHCP server your network. A default Linksys router uses 192.168.1.1 itself and the DHCP server assigns 192.168.1.100-149.
6. Turn off the DHCP server on the second router. (This is important, otherwise you end up with IP conflicts!)
   
7. Save your settings.
8. Unplug the computer from the second router.
9. Connect an Ethernet cable from a numbered LAN port of the first router to a numbered LAN port of the second router. Do not use the Internet/WAN port on the second router!
10. Start up the first router if necessary and reboot the second one as well.
    
11. Voila!

The only problem I can see here is that your first router - now in charge of security - does not see your wireless clients as wireless, because they connect via an Ethernet port. Because the second router is connected via a LAN port, it is not using the router functions (DHCP, security, etc.) That might be ok with you - I'm just pointing it out.

If this doesn't work for you, just come back here, leave a comment and we take it from there.

Good luck and thanks for rating!

Hi froggysmz321,

The best way to determine your IP address is to click start run and enter cmd then at the dos prompt enter ipconfig /all which will bring up all the IP address associated with that machine. The IP that your looking for is called the Gateway. Next to that is your routers IP.

Good Luck,

And don't forget to leave a rating.

Thanks

Mark

The Westell 7500 is not just a router. It's a gateway (for DSL), a 4 port LAN (wired network), wireless router and can be made into a bridge, for use with a router of your choice.
It's my understanding there are modem/routers out now and you would simply set them up with the settings found in the Westell.

I believe you type 192.168.1.1 into your browser's address bar, hit enter and you're there. Some say you have to use Internet Explorer (version 5.5 or later), not sure though.