20 Most Recent Samsung 26 Cu. Ft. Side-by-Side Refrigerator, RS267LA Questions & Answers

yes, if the tray turns and twists it shoud dispense. Is there water coming in? Freezer temp could be too low.

I have the same problem and have found that if you take the panel off inside the refrigerator and with a blow dryer defrost it. It should work for a few weeks. I have been doing this once a month since March and I hope to found out how to fix it also.

What is the model number of your unit?

The defrost timer is part of the control board. Here is the part.

MAY BE FROZEN. HAPPENED TO ME SEVERAL TIMES. THERE IS A FAN INSIDE THE BACK WALL THAT BLOWS AIR ACROSS AND PROBABLY HAS FAN FROZEN SO ITS NOT TURNING. DEFROST IT AND TRY THAT

HI, you will need to inspect the compressor to make sure it is cycling in intervals. if the compressor is not cycling, this will confirm compressor failure. The evaporator fan blows cold air into the freezer and from there it vents into the refrigerator. Occasionally the vents between the freezer and refrigerator can become clogged with ice, food or other debris. In most refrigerators the cold control for the refrigerator opens and closes these vents. That mechanism may become inoperative resulting in the vents becoming stuck open or closed.

Inspect the vents to determine what is preventing the free flow of air. An overcrowded refrigerator or freezer may be the cause. In other cases the vents may need to be cleaned or ice melted away. To remove a build up of ice, use a hair dryer set to "low". Using a higher setting may damage the freezer. WARNING: Do not let melting ice drip onto the hair dryer. In some models, the vent is located under the temperature control console. The housing either snaps into place or is held in place with screws. Remove the screws, or gently depress the retaining clips with a small screwdriver. Allow the housing to hang by its wiring. A freezer vent control may also have to be removed to access the vent. In some freezer-on-top models, it may be necessary to remove the floor of the freezer to inspect for obstructions.

The condenser coils dissipate heat. If dust and debris accumulate around the coils, your refrigerator may not be able to cool properly, it may run continuously or it may stop completely as a result of an overheated compressor. You should clean rear-mounted coils once a year. Unplug the refrigerator before cleaning. Refrigerators are heavy, never tip one forward or backward. Never attempt to move a refrigerator without an assistant. Vacuum or brush the coils. If coils have a filmy build-up, use warm soapy water to clean them. Take care not to spill or drip water onto the components of the refrigerator.You should clean floor level coils at least twice a year. Unplug the refrigerator before cleaning. Vacuum or brush the coils. Remove the grill from the front of the refrigerator and use a vacuum with a wand attachment to remove any dust and debris. The grill should snap off and on. Pull firmly toward you and possibly upward to remove the grill. If it does not come off with a modest effort, check for screws or retaining clips that may hold it in place.

Another inspection point will be the door seals. This is a easy way for the cold air to escape from your unit as well. thsi will cause the temperature to rise. The seal should make smooth continuous contact with the refrigerator case. When the seal does not seal completely, warm air enters the appliance. This results in more frequently compressor operation and possibly the inability of the appliance to maintain proper temperature. To test the seal, use the dollar bill test. Place a a dollar bill or a piece of paper between the seal and the refrigerator and close the door. Now pull the paper out. You should feel tension as you pull. Retest along the entire door seal. Replace the seal if the test was unsuccessful.

Next will be the door switch. The interior light in most refrigerators, and the fan in some, are controlled by a door switch. When the door is closed, the switch is depressed and the interior light goes off and the fan resumes normal operation. If the door is misaligned or the switch malfunctions, the refrigerator may become warm as a result of the non-operation of the evaporator fan and the heat generated by the interior light. Test the switch for continuity using a multimeter. Set the multimeter to the ohms setting X1. Place a probe on each terminal. The multimeter should change from a reading of infinity to zero when the probes touch the terminals. With the probes still touching the terminals depress the switch, the reading should change back to infinity. If it does not pass both of these tests, the switch should be replaced.

Be sure to confirm evaporator fan function as well. if the fan is defective, it will prevent proper cooling as well.

This will conclude the most common issue with a under preforming unit. I would advise to check all the above and, if the unit continues to not cool after all the above adjustments are made, i will recommend replacing the cold control device,thermostat and main circuit board.

Hi,

Many times a freezer and/or refrigeratordo not work right because of a dirty condenser coil...there are also many otherthings that can go wrong. If you are hearing a clicking or buzzing then check out thelast two tips.

If your refrigerator is running but warm, then...

Check out these tips that I wrote about that... it is a great place to starttrouble shooting your unit...and something that you can do rather then callinga repair person to do a simple thing for you...

Refrigerator Condenser Coil Cleaning Refrigerator Repair

Refrigerator Troubleshooting Refrigerator Compressor

Refrigerator Compressor Start Capacitor and Start Relay
Refrigerator or Freezer not Cooling or Getting Cold

heatman101

Hi,

Many times a freezer and/or refrigeratordo not work right because of a dirty condenser coil...there are also many otherthings that can go wrong. If you are hearing a clicking or buzzing then check out thelast two tips.

If your refrigerator is running but warm, then...

Check out this tip that I wrote about that... it is a great place to starttrouble shooting your unit...and something that you can do rather then callinga repair person to do a simple thing for you...

Refrigerator Condenser Coil Cleaning Refrigerator Repair

Refrigerator Troubleshooting Refrigerator Compressor

Refrigerator Compressor Start Capacitor and Start Relay
Refrigerator or Freezer not Cooling or Getting Cold

heatman101

Hi,

Check out these tips...they can help you figure out whats going wrong with yourrefrigerator and why it is not cooling

Refrigerator not Cooling or Fridge not Cooling

How to Defrost Refrigerator Defrost Timer Problem

Water Running in refrigerator from Freezer

Refrigerator or Freezer not Cooling or Getting Cold
heatman101

dhjhdg

It could be a problem with the air damper but.... I doubt it.

Down load this manual and go to page 29 of the pdf file,
http://www.servicematters.com/maytag_library/docs/SAM0074.pdf

You will see this:

Self-Diagnostics in the normal operation

2-1) To select this function, press Power Freeze and Power Cool buttons simultaneously for 8 seconds with an audible

tone.

2-2) In the self diagnostic mode, only corresponding LED segments will be illuminated (see the check list on the next

page)
2-3) After a 30 second illumination of error signal, the system will return to the normal operation.

Note the position of the LED in the temp windows and the side that it appears on. Then see the Control panel LED legend along with the corresponding position legend listed below listed on page 30 for interpetation. This should tell you what has failed.
Make sure to read the Details of each failure on page 30 also.

This is the legend.

NO Error

01 ICE MAKER SENSOR

02 REFRIGERATOR SENSOR

03 REFRIGERATOR DEFROST SENSOR

04 REFRIGERATOR FAN ERROR

05 ICE MAKER function error

06 CoolSelect ZoneTM SENSOR

07 REFRIGERATOR DEFROST ERROR

08 EXIT-SENSOR

09 FREEZER SENSOR

10 FREEZER DEFROST ERROR

11 FREEZER FAN ERROR

12 CONDENSER FAN ERROR
13 FREEZER DEFROST ERROR

Run the test and let me know what the test indicated.

Thanks for choosing FixYa.

Kelly

First click Here=> RS267LA Service Manual This way we can be on the same page. There as a service Bulletin also so click here=> http://www.servicematters.com/maytag_library/Idocs/ASC20060825001.pdf I also can assist you here or Appliance 911 Thank You Sea Breeze

Fault can be anyway from your compressor to low gas in the system. So first of all you will have to see if there is any fosting in the cooling coils. If so defrost by shutting the fridge for abbout 10 hours. Thereafter put the set on and see if the compressor runs for few hours in a stretch . If cooling has come back you will have to check for the auto defrosting section for failure of the timer, the heater or any wires to the thermostat. If there is no cooling still then you will have to check for gas pressure, or weakness in pumping of the compressor, even failure of valves / O rings in the compressor. If so get help find a good technician to give an estimate after his own solution which you can compare with our findings and go on. Good day

u shouldnt be having this problem and three years old u should have some kind of warranty it sounds like ur inside fan is not working causing it to freeze or u may have a freon leak causing it to freeze up or if the nrepairman messes with the charge he might not have charged it right

dependant on model if the freezer is ok then the fridge evaporator is iced up restricting air flow.. a 24/48hr total defrost usually cures the problem.. if it reoccurs then a more exploratory test of heaters and sensors will be required..Thanks

It is a known problem that the fan unit freezes up which makes the fan noisy and therefore doesn't work properly because there isn't proper airflow.

The thermostat is also found to be a problem many times with the fridge and may need to be replaced.


The following came from a Press Release from Samsung about this problem and if you are still within the 5 year extended warranty, then you should be able to get this fridge fixed for free.

Having reviewed these particular cases and its service policy with regard to the RS21, Samsung Electronics will provide an extended five-year warranty from date of purchase in respect of this fault. This will entitle any customer experiencing this fault to receive a free service engineer's visit and repair. This extended warranty will be in effect immediately.

Samsung Electronics would ask any customers who have this problem with their RS21 to call this freephone number, 0800 988 0123, to arrange for it to be fixed under this extended warranty. Samsung Electronics would like to reassure all customers of its commitment to quality customer service and would ask anyone with questions to call the number above.

Let me know how this works out for you.


Benjamin