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javascript:;9 topic, no pc told but not needed.
so you used MS, backup software well that is no good, never has been. it is crippleware or worse
use this for free, 100000x better
and upgrade to w10 first it is free, if PC came with w8,. NO PC TOLD
AOMEI backupper standard edition for home is 100% free, and never nags me, it works great, even 1 file later can be retrieved.
do not use
MS backup bundled with windoz.
are you trying to Image a whole boot drive?, but you never said the total goal at all. (just your data or ALL?)
ALL can be very very difficult. on any PC (your secret unnamed,)
if using Bitlocker, (or any of 100 clones of it) or using self encrypting drive, or you have secure-boot enabled. or enabled full UEFI secure boot as many 2012 and newer PC are sold , no PC told sad, no?
if MS backup is your joy (you the only one) then talk to Microsoft
as them how to backup and what must be done first
the steps are not easy for a total image.
hp has decades of 1000's of models of PC, not one told here.
not even a clue tiny,
YMMV, your model may vary. for sure.