Premier Water Heaters - Recent Questions, Troubleshooting & Support

http://waterheatertimer.org/How-to-troubleshoot-gas-water-heater.html#intellivent gene If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

go to the website and ask for help or look on it for the correct answer.

The rust can be from rusted pipes, and not necessarily tank: New tank has new anode rod, and is NOT likely to be cause of problem. Anode only protects the tank... not your steel pipes. There are mathematical formulas for figuring what size and type anode is needed for steel structures like bridges and water heater and boat hulls... if anode is too small or deteriorated, or coated in calcium, or not electrically bonded to the steel surface, or if tank is not full of water or boat hull is out of water, then anode cannot protect the steel. For more insight about problem: http://www.thetankatwaterheaterrescue.com/forums/forum3/ http://waterheatertimer.org/Replace-anode-rod.html Gene h If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

Copy following link to identify type of water heater: http://waterheatertimer.org/How-to-fix-water-heater.html Gene h If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

Copy following link to identify gas control valve, and download troubleshoot manual:http://waterheatertimer.org/How-to-troubleshoot-gas-water-heater.html#intelliventGeneh If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

Turn the power off, replace both upper and lower thremostats. I’m happy to help further over the phone at https://www.6ya.com/expert/josh_87ce33216d7b2148

Gently raise and then lower tp valve to check if tank has pressure.Next, follow step by step to locate possible clog in water linehttp://waterheatertimer.org/Low-hot-water-pressure.htmlIf tank is newer, copy following link for related information about blockage caused by heat trapshttp://waterheatertimer.org/New-water-heater-making-noise.htmlMore pro resources:http://www.thetankatwaterheaterrescue.com/forums/forum3/Add a commentGenehh If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

Post question on tank forum and and include more detail:http://www.thetankatwaterheaterrescue.com/forums/forum3/Add a comment and explain what a tragesar water heater uis. If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

Is it gas or electric? Have you checked the temp settings? Have you checked the tank's power(or gas) supply?

sounds like you have a power problem. or worst than that a leak . So lets look at the leak first. Turn off the water supply at the water heater on top. This valve should be on the cold side of the heater on top.

Turn it off, check and see if you have pressure in the house by turning on a faucet. It should run for a second then stop. That is good if it does. Leave the valve off on the heater and check that your breaker is on. Reset the breaker by turning it on and off.

Wait about 2 hours turn the heater back on and check to see how hot the water is hot then you might have a leak in the building. If there is not or little hot water. Check the wires where it connects to the water heater. You might only have one wire that is connected right.

The best thing to do is to get a amo meter and check to see if you have 220 if you dont have 220 you will not warm up the water the way it should.

Thanks Richard

Open following link for tank-type electric water heater troubleshoot:
http://waterheatertimer.org/How-to-troubleshoot-electric-water-heater.html

Suspects are lower element -or- either upper or lower thermostat.
If water heater has some hot water, then upper element is good, and electricity and circuit breaker to water heater are good.
Dual element tank is 240Volts.

Good news is tank-type electric water heater is fully repairable by homeowner using generic parts from hardware or home center:
Links below explain water heater repairs with step-by-step photos
http://waterheatertimer.org/How-to-test-water-heater-element.html
http://waterheatertimer.org/How-to-replace-element-and-clean-sediment-out-of-electric-water-heater.html
http://waterheatertimer.org/How-to-replace-thermostat-on-electric-water-heater.html
http://waterheatertimer.org/How-to-troubleshoot-electric-problems-with-water-heater.html
http://waterheatertimer.org/How-water-heater-thermostat-works.html

Add a comment for more free help.
Also take advantage of fixya phone service.
For a price, expert speaks with you over phone while you work on water heater or any do-it-yourself project.
Fixya is always less expensive than a service call.

I am also looking for replacement elements for a aquasota model PTH28T2T

what kind of heater ? if its gas the premier has a thermocouple that is kinda hard to get your hands on,almost need to go to the dealer for parts.

call the manufacter direct, they will usually have the part that you need. Be very careful of the plastic container hold the element inside. The break very easily, then you will have to replace the whole tank

You buy a new one, unscrew the old one and install the new one, What is important is to not kink the tubing, and the location near the pilot, install the new one same adjustment (location) as the old one and you should be good to go.

If it is at least a 30 gallon tank it has two thermostats  One behind each door. They are ajustable and you should  be able to cycle then on and off with a small screwdriver. Went finished,if they both worked set them on the same value. With a volt meter,if test lamp,see that you have rated  voltage coming into the tank.   Turn off the electricity, Disconnect the wires for the heater eliments (one behing and usually placed under the theromostates and  the with a battery type test light, if you have not an ohm meter .  Check across each one. Light should light dimly. Brightly means that the eliment is shorted . No light indicates that the eliment is open. No or bright either one replace the eliment. That is about all their is too it . Fairly simple design.

I have no Idea why I asked if it was electric..it is. They make a great product, it is going to be a heating element. you are better off changeing out the whole unit. They are low cost and all you would have to do is swap them out. You could also just buy a new part the site is below. http://www.titantankless.com/buynow.htm

I am not sure they are available to non Hitachi service centres. https://documentation.hitachiaircon.com/glb/en/pac/rua-at3s

Cannot find the fault code . There are vidoes on u tube saying how to reset thr code By pressing the reset button . If this does not work youcan ccontact vaillent on there web page . I have a mate who works for them i will ask him as well