JNC Computers Answered Questions & Fixed Issues

Are you formatting as a fat32 drive? Make sure its not being formatted as ntfs

The song format is most likely wrong:
read my "Tips and Tricks" on Song formats for Mp3 players: too long to repost here

Song Formats for Mp3 Players Explained
By Tha Mp3 Doctor
I have seen quite a few threads around Fixya in which the stated problem is that the Mp3 or Digital Audio Player will not load the songs; will appear to load the songs but will not actually play them in the Mp3 player once disconnected from computer; will skip the songs on the player, or show only “0:00” for file length; songs “disappear” all of a sudden (although this particular problem can be caused for many reasons not covered in this article); your store-bought/burned/ripped CD’s will not load into your Mp3 player; or get the error message “File Format Not Supported.” All of these problems occur because the user is trying to download a song format that the player does not recognize. Every music file is in a certain format. The most common music file formats are Mp3, WMA, AAC, WAV, RA, etc. Each Mp3 player only recognizes a certain number of these formats. Every Mp3 Player is different. You will have to check your Mp3 player’s product specifications (specs) or user’s manual to find out which formats your particular Mp3 player recognizes. When you try to download or sync the wrong file format, you will get one of the errors that I mentioned above.
Or, it could be a "formatting" issue:
There are two ways to format an Mp3 player - one on the computer itself, and one in Windows Media Player. Both methods will end up erasing all the songs on the player, but the player will be "good as new" after that. Sometimes reformatting in this manner will override the player's native formatting and cause problems - this can be reversed in most cases by updating the player's firmware. Firmware upgrades are available from most manufacturers' websites.

WARNING: The following procedures will erase all songs on the player.

Check if the file system is NTFS. If yes, format it to FAT or FAT32. - Connect player to computer, double-click my computer, right click on icon of mp3 player and select format. This only applies to Windows-based computers.
You can also format the player in Windows Media Player itself:
Connect your Mp3 player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "name of Mp3 player here 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
-Tha Mp3 Doctor

I’m going to give this to you in Hong Kong English J
http://www.jnc-digital.com/jnchk/eng/sns/faq/ - JNC website will answer all questions
Most of customer who case this matter, when they are still download or upload the data, which once case the system hang. Most of customer, accord to the following steps to format their mp3 player once, which can help them to solve this matter.

• 1.Install the battery, Press and hold the “MENU” and “REC” button at same time to turn on your mp3 player.
• 2.Then you can see “MP3 PLAYER MATE V1.000” on the screen. But please remember don’t release the “MENU” and “REC” button.
• 3.Until the player enters to the MP3 mode. Then you can release the “MENU” and “REC” button.
• 4.Complete.

If there is no any improvement, please repeat step 1 to 3
-Tha Mp3 Doctor

I’m going to give this to you in Hong Kong English J
http://www.jnc-digital.com/jnchk/eng/sns/faq/ - JNC website will answer all questions
Most of customer who case this matter, when they are still download or upload the data, which once case the system hang. Most of customer, accord to the following steps to format their mp3 player once, which can help them to solve this matter.

• 1.Install the battery, Press and hold the “MENU” and “REC” button at same time to turn on your mp3 player.
• 2.Then you can see “MP3 PLAYER MATE V1.000” on the screen. But please remember don’t release the “MENU” and “REC” button.
• 3.Until the player enters to the MP3 mode. Then you can release the “MENU” and “REC” button.
• 4.Complete.

If there is no any improvement, please repeat step 1 to 3
-Tha Mp3 Doctor

I’m going to give this to you in Hong Kong English J
http://www.jnc-digital.com/jnchk/eng/sns/faq/ - JNC website will answer all questions
Most of customer who case this matter, when they are still download or upload the data, which once case the system hang. Most of customer, accord to the following steps to format their mp3 player once, which can help them to solve this matter.

• 1.Install the battery, Press and hold the “MENU” and “REC” button at same time to turn on your mp3 player.
• 2.Then you can see “MP3 PLAYER MATE V1.000” on the screen. But please remember don’t release the “MENU” and “REC” button.
• 3.Until the player enters to the MP3 mode. Then you can release the “MENU” and “REC” button.
• 4.Complete.

If there is no any improvement, please repeat step 1 to 3
-Tha Mp3 Doctor

Go to jnc website and check their mp4 section (or better yet call JNC) - www.jnc-digital.com; they definitely have mp3 players that rae compat, but you will need to check the manuals for their mp4's to be sure - calling is usually quicker

I’m going to give this to you in Hong Kong English J
http://www.jnc-digital.com/jnchk/eng/sns/faq/ - JNC website will answer all questions
Most of customer who case this matter, when they are still download or upload the data, which once case the system hang. Most of customer, accord to the following steps to format their mp3 player once, which can help them to solve this matter.

• 1.Install the battery, Press and hold the “MENU” and “REC” button at same time to turn on your mp3 player.
• 2.Then you can see “MP3 PLAYER MATE V1.000” on the screen. But please remember don’t release the “MENU” and “REC” button.
• 3.Until the player enters to the MP3 mode. Then you can release the “MENU” and “REC” button.
• 4.Complete.

If there is no any improvement, please repeat step 1 to 3
-Tha Mp3 Doctor

Two possiiblities:
1)the suffle has been turned on - consult your user manaul for how to turn off, jvc website if you have lost manaul
2) corrupt datatbase - reset, reformat player

There are two ways to format an Mp3 player - one on the computer itself, and one in Windows Media Player. Both methods will end up erasing all the songs on the player, but the player will be "good as new" after that. Sometimes reformatting in this manner will override the player's native formatting and cause problems - this can be reversed in most cases by updating the player's firmware. Firmware upgrades are available from most manufacturers' websites.

WARNING: The following procedures will erase all songs on the player.

Check if the file system is NTFS. If yes, format it to FAT or FAT32. - Connect player to computer, double-click my computer, right click on icon of mp3 player and select format. This only applies to Windows-based computers.
You can also format the player in Windows Media Player itself:
Connect your Mp3 player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "name of Mp3 player here 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
-Tha Mp3 Doctor

Call tech support! That's why these people get paid. Sites like this wouldn't need to exist if they did their jobs correctly!

just bought my jnc mp3 ssf s50k from hongkong jan 27 and on jan 31, it stopped working. wont even turn on anymore. help.

software is not working

Most of the Mp3 players do have physical switch to write protect, if you can locate it try to switch off write protect option if not after connecting device check the drive is read only if thats the case anticking read only.