Diamond Multimedia Popular Questions, Answers, Tips & Manuals

That unit is 9 years old, what software came with it?

This problem happens from my experience, mostly on graphics cards. I think I would make a new folder on my desktop, name it something like abcd, and copy the installation folder to there. Do not move - copy! Then I would rename the installation folder to something shorter, like efgh. Then install from efgh. This has worked for me.

Somehow, you have made your System Audio Output {Jack} the Primary source of the System's Audio. You are using Digital & Analog Audio at the same time. In Modern Electronics, you have to make one or the other the ONLY source of the System sound! I wish I could see your Set-Up because I know I'd spot the problem instantly. Your solution is most likely reading Your User's Guide very carefully, and finding the Switch Setting that is designed to make it work properly. This should not be happening -- most likely you just have a Function Set incorrectly.

You can simply convert the avi to whatever you want with avidemux which is available on the internet for free. The presets work for most people but as you become expert you can adjust many settings. The conversion takes a few minutes for most. avidemux Dave

The main power supply regulator section circuit fault. Either it will be a separate board, or the part of main board. Check and replace damaged component/s at its main power regulator [SMPS] section circuit. Contact any service technician. If you wish to get some details; check the site linked here. Pull up older posts. http://electronicshelponline.blogspot.com/ It will be best to replace the power supply regulator board as card basis rather than making "Surgery" to it; which usually will make loss for both money and time. Even though you can make it right, it will cost around an amount equal to the cost of a new board; including the cost of (spare parts + service charge) More to say, most of the spare parts to it will be difficult to get from open electronic spare part market. This is true to most of the flat panel TV power supply boards; irrespective of its brand and screen size.

Video capture is cpu intensive and you do not want the computer to be distracted in any way during the process lest you incur errors.

you'd better to revert driver changes

Just a wild pitch here; is the video fine after its been recorded or does that play scrambled as well? Make sure your equipment is tightly plugged in. Other than that, all I can say is maybe your dvr is obsolete or your computer is too slow.

Go to menu; settings; find child lock and un-tick.

Hi I give below a link to the EZ Grabber installation manual. http://www.derbymagic.com/files/EZGrabber_manual.pdf I have been through this but can find nothing to indicate an "edit" facility. I then tried this link http://www.dmmdownload.com/downloads/CURRENT/PVR/Diamond%20VC500CXT%20Walkthrough%20Response.txt which clearly indicates an edit facility via some Arcsoft software which presumably is supposed to come with the grabber. It is possible that one of the "software utilities" on the webpage (link below) may contain the software required. http://www.diamondmm.com/driver-downloads.html?option=com_content&view=category&id=599&Itemid=1014&select_item=354_598&select_item_354_598=355_599 Good Luck

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That is usually caused from the capture device putting out a cross channel that you set is picking up. If the device has a modulator and plays through a CHANNEL as opposed to a connection, check the channel to be sure that it is the right one.

hi, as long as you don't have a professional VHS player/recorder with a serial control, and a dedicaded software to control it, it is impossible for your soft to know that VHS as finished, you don't have the problem with a firewire input, as the control passes by the FW cable in the two directions, but you can solve that (easy way) by setting up the capture time to approach the real timing ! for the MP4 format, the easy graber doesn't capture in this format without the use of the CPU, because it doesn't have hardware encoding, so that's why you can't reach good quality by capturing directly on MP4, you would need a card like hauppage game capture to have full MP4 (H264) hardware encoding with really good quality, and without any CPU use !

hi, did you do the step by step install of the drivers ? some OS may detect it as standart video capture device, and won't assign the right pins for capture, so, never use the "detected" driver, always install the ones on the CD, or go to the brand web site to download the latest ones. then start by installing before pluging it, it will ask you later to plug it (or not), i would also try to plug it in another usb port after install to be sure it loads the good driver... hope it will help you...

Something inside the tuner has gone bad. I had a sub video grabber do the same to me. I had to replace the grabber

Go to http://www.diamondmm.com/support/email-support also get tel. nos there.

Using old tapes is the wrong way to go. Eventhough there is an rease head in the VCR, there will always be some residual information left behind that affects the new recording. Older tape also has a tendency to flake off and plug a video head. A tape with a wrinkled edge will confuse the recorder speed sensor and try to change speeds too.

Send it back. Mine did the same and they replaced it no questions asked.

What exactly are the symptoms? You may be able to do the repair yourself, or it may be cheaper to buy a new card.

have you been tried to replace the left jack into the right to ensure if the cause will be the jack or doesn't have have an output audio at the left channel.