My dehumidifier runs but no water will collect in the bucket. I ahve tried increasing the percentage. My basement is plenty damp!! Model504EL

SOURCE: Dehumidifier

Most dehumidifiers have a "Frost Guard" mounted on the condensor coil. If frost accumulates on the condensor coil the frost guard turns the compressor off until the frost melts, then comes back on again. For the dehumidifier to work properly, the surrounding (ambient), temperature must be higher than 65 degress. This temperature allows the moisture in the air to condense on the coils and drip into the reservoir without freezing up on the condensor coil. Also, if the humidity is too low, (below 45%), the same condition will occur. So it will help to keep the parameters in mind when you have this issue.

Thank you for your allowing me to advise you on this issue.

Dave E. (Illeagle)

SOURCE: Not collecting water

If everything is running and no water is being produced the system may have lost its refrigerant. There are two motors in dehumidifiers. One is the fan and the other is the compressor. Make sure they are both running.

SOURCE: No water collecting in bucket.

Hi,
There are many reasons for a dehumidifier tto not work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrong with their dehumidifier.

Dehumidifier is running but no water is in bucket
http://www.fixya.com/support/r4662409-dehumidifier_running_but_no_water_in

heatman101

SOURCE: dehumidifier water is not collecting in the bucket

Check the collection bucket, to make sure it is installed tightly. If that checks out OK, the drain hole or tube that dumps water in to the bucket is clogged. To clear the clog, remove the bucket and look up under the top were the bucket rests. There will be a hose or a drain tube, Using an 18" long plastic Zip Tie or something similar (NO wire coat hangers), that will fit into the hole or tube, carefully insert The Zip Tie and push it into the hole or tube. The Zip Tie will reach a bend in the tube that you need to gingerly, work it past the bend. Once the Zip Tie bottoms out or you run out of Zip Tie, slowly pull it back out, while rotating it. This will dislodge the clog. Once you have the Zip Tie almost removed, be prepared for some water to follow.

The above should solve your problem. Hope this info helped you.

SOURCE: THE DEHUMIDIFIER TURNS ON & OFF WITHOUT A

Nika, There are 5 basic, but solvable reason for what you described. Please pay particular attention to numbers 1 & 2.

1. The humidity extraction level is set to HIGH. Lower it to 32-35%. If your unit has a manual
control, rather than an LED Screen. Turn the Manual knob to Maximum.

2. Air intake filter is dirty or clogged. Turn unit OFF, & Unplug the
Unit, before removing to inspect & clean it, if necessary. If washed,
allow filter to completely dry before reinstalling. DO NOT operate
the unit without the filter.

3. Obstructed air flow. Maintain a minimum of 12 to 18" of clear air
space around the entire unit.

4. Cooling coils are dirty and need to be cleaned. Use warm water & dish washing liquid to
clean the coils. Rinse and wipe dry. Apply a light coating of WD40 to the coils.

5. Ambient air temperature at floor level is between 40 - 60 degrees.
dehumidifiers do not work well between those temperatures
(Unless, you have a Low Temp Unit). This applies mainly to
where the air temperature at floor level is colder than at shoulder level
in basement applications. Raising the unit up off the floor,
onto a sturdy table, counter top, etc, that can handle the weight
of the unit, plus a full tank of water, will usually resolve this
problem.

If none of the above solves the problem, it may be a case of the compressor needs to be recharged with refrigerant gas or that the humidity condenser sensor has failed. These things usually occur in units that are 5 years old or older. It's rare in a unit younger than that. But, it can happen.

Hope this helped you to troubleshoot and solve the problem. Please let me know. Thanks.