I have Whirlpool window unit ACM082PR2. Water is draining into the house. The unit is level. I don't what to do to get to stop draining in the house. Bruce Hansen

Window units usually drain through a notch behind the condenser or a hole in the bottom. If the unit is leaking chances are that it is not properly leveled. The unit should slope slightly downwards towards the rear of the unit. Water in the condenser pan is normal- it's an efficiency thing. If the unit is properly leveled and still leaks into the room then there may be dirt clogging the evaporator pan- refer to a service manual on how to take the unit from the case and properly clean it.

Christianeta, first let me clarify one thing. The FixYa website you posted the problem on, is not the Whirlpool website, nor the Canadian Tire website.. And we don't sell appliances of any type. But, I can help you with your problem.

Despite it being a new unit, there may be some packing material clogging the inner tubing of the the hose connection. Or the hose you're using is to long (over 48") or is kinked or is not sloping down and straight to the floor drain. It relies on gravity to drain, so it will not drain up. When any of the aforementioned happens, water is diverted into the water collection bucket.

To clear any potential packing material or a clog from the inner hose connection tubing, please do the following:

Turn the unit OFF and Unplug it and disconnect the hose.

Using an appropriately sized, 18" long, plastic Zip Tie, carefully insert the tip of Zip Tie into the hole or tubing. Continue to push it in until you reach a bend in the tubing. You will need to gingerly work the Zip Tie past this bend, until it either bottoms out or you run out of usable Zip Tie. Then slowly pull the Zip Tie back out while rotating (twisting) it. This will breakup any clogs. As you reach the inserted end of the Zip Tie, be prepared, as some water may follow. Reconnect the hose, plug the unit in and turn the Master ON/OFF Switch to ON. Set the humidity extraction level to 35% or Maximum if you have a manually controlled unit. Allow the unit to run, while you monitor the hose end for water flow. It may take 10 to 15 minutes for water to start flowing. So, be patient.

NOTE: If you don't have a Zip Tie, you may use something similar ( i.e.a long pipe cleaner), but NO wire coat hangers.

I hope this helped you. Thanks for choosing FixYa.

Two things can cause the problem you're having. Either separately or collectively.

1. The drain hole in the drip pan near the rear of the unit is clogged.
Sometimes finding the drain hole can be a challenge. As the clog will blend in with the hole. Patience & persistence is what is needed in locating it. A pipe cleaner works well to clear the clog.

2. The rear of the unit does not have enough downward tilt.
The general rule of thumb for rear downward tilt is 1/4' to 1/2". This allows the water to flow to the rear of the drain pan and thru the drain hole. Rather than into the house.

Hope this helps you & thanks for choosing FixYa..

the inside unit should be mounted with a slight tilt to the outside - so the water can drain outside.
also - be sure your drain hole (in the unit) is not plugged - either with dirt/debris.

Be sure you have the air cond tilted back away from the house. If you have a level, set it on top of the air cond and make sure the unit is tilted back by a half bubble. If you still get water in the house, the drain is stopped up in the unit and you will have to take it out of the window and out of the case and wash it out good.

Glad to hear that you thought to clean the filter, as that would have been one of my suggestions. Because, it's the most overlooked.

But, there is another one that equally overlooked and is probably the number cause of your humidifiers problem. The humidity extraction level is set to HIGH. Lower it to 32 - 35%. If your unit does not have an LED Screen readout, set the control on MINIMAL.

This is what gets confusing about the use of dehumidifiers. They work backwards from what most people think. The lower the setting, the more moisture/humidity is extracted from the house. The higher the setting/numbers, the more humidity remains in the house. The higher setting would be used only in the Winter, because removing all the moisture and humidity will make the house uncomfortable.

If this wet area, you mentioned is a basement. The ambient air temperature at floor level is colder than at chest level and dehumidifiers don't work well in temperatures between 40 & 60 degrees F.
If this is the case, placing the unit up off the floor on a sturdy table, counter, etc that can hold the weight of the unit, plus a full bucket of water will generally solve the problem.

Also, be sure that you're maintaining at least 12" of clear air space on all sides of the unit. If the air flow is obstructed, the unit will run all day and not extract any water.

Hope this helped you troubleshoot and solve the problem. Please let me know. Thanks.

Hello, make sure the unit is tilted toward the outside a bit, if it is level the condensate will collect in the front and start dripping inside the house. Also, if the unit has a drain make sure it is clean so the water can drain out properly.

Check drain pump for obstructions and operation

All air conditioners drain water.

Check to see if the drain is blocked by particles/debris of any type. Also make sure that the unit is level--as level as possible. I have my Whirlpool Portable AC in 4 inch bed risers so I can drain it really easily. I slip under a small low rise pan and drain it every two days or so when it is running. Mine leaked when I tried to incline it backwards to make it drain faster. As soon as I leveled the unit the leak stopped and water again came out the hose. These units must be kept level to prevent leaks so now I always do that.