Because you need to match the security setting on the wireless router to sign on to the wireless portion of the modem. If you flip it over, you should see a sticker with WEP on it- write that down, view available wireless networks, and enter in the key from the sticker when prompted- at that point you should be able to use the wireless portion of the modem
I’m happy to help further over the phone at https://www.6ya.com/expert/susan_42b401e0b1603d8a
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