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Enter SetUp. Look for Global setup. You have the options Area code, Dial Mode. This last option is the one that allows you to change between Pulse and Tone dialing.
Here's what the manual says:
Changing the Dial Mode (Tone or Pulse Dialing)
(HS1 only)
Your phone can communicate with the telephone network in two different
ways: tone dialing or pulse dialing. These days, most phone networks use a
method called tone dialing, so your phone comes programmed for tone dialing.
If your phone company uses pulse dialing, you need to change your phone's
dial mode. If you don't get a dial tone or can't connect to the telephone
network, follow the steps below to modify your phone?s settings:
With the phone in standby, press and hold [cid/menu].
Press [vol/ / ] to move the pointer to select DIAL.
Press [select/channel] to set the phone to pulse dialing.
Press [end].
Return the handset to the base. The handset communicates the new
setting to the base, and the base activates the setting on any other
handsets.
Hope this helps out.
K
1) When the phone is in standby mode, press and hold the caller id/menu key. 2) Press the vol/ / key three times to select Dial. 3) Press the select key to toggle between Tone and Pulse. 4) Press the end key or return the handset to the base unit to complete the setting. The handset returns to standby mode. This phone also has a feature that allows you to use Pulse dialing to make calls, but allows you to switch to tone dialing for automated systems (like “Please Press 1 for English) here are the steps for that: Initially make your call with the pulse dialing mode. Once your call connects, press the */tone key. Enter the desired number. These digits will be sent as tone dialing. Once the call ends, the tone mode is canceled and pulse dialing mode resumes.
Press menu and use the arrow down to goto Global setup and press select. Use the down arrow and goto Dial Mode and press select. Use the down arrow to select your dial mode and press select
TONE/PULSE DIALING This adjustment allows you to select tone (touch-tone) or pulse (rotary) mode dialing. The phone is pre-set for touch-tone use. To set to tone or pulse dialing: 1. Press and hold the program button for two seconds. You will hear a beep. 2. Press the *tone button to select Tone Dialing or press #pause to select Pulse Dialing. 3. Press the program button again. You will hear a confirmation tone.
http://knowledgebase.polycom.com/kb/search.do?cmd=displayKC&docType=kc&externalId=10966&sliceId=SAL_PUBLIC_1_2&dialogID=979138&stateId=0%200%20977279
Description
There are three ways that a SoundStation can be changed from tone to pulse, which depends on when the unit was manufactured.
1. Pressing the Keys 3&Vol + simultaneously, will toggle between Pulse and Tone while the unit is in On Hook Mode (off).
2. Pressing the Keys *&MUTE simultaneously, will toggle between Pulse and Tone while the unit is in On Hook Mode (off).
3. Operation done by DIP switches.
Dipswitch Configuration
On the bottom of the SoundStation, in the lower left hand corner of the large sticker may be a small silver sticker. Underneath that sticker are 4 DIP Switches. Switch number 4 is for tone and pulse,ON being tone, and OFF being pulse. Do not change the other three swithces as this could render the phone inoperable.
yea.. this happeneded to me aswell.. here's what you do: (this is in the manual btw)
TONE/PULSE SETTING
1. Make sure the phone is OFF (not in TALK mode). 2. Press the program button.
3. Press * tone button for tone or # pause for pulse selection.
4. Press the program button again. You will hear a confirmation tone.
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