try this website http://sdd.toshiba.com/main.aspx?Path=St...try this website
http://sdd.toshiba.com/main.aspx?Path=StorageSolutions/ExternalHardDrives/USB_Portable_Ext_Hard_Drive/USB_Portable_Ext_Hard_DriveSupport
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1)Check that the drive is receiving enough power to spin up. The USB port might not provide enough power, in which case a powered hub or other external power supply might be the solution.
2)Check the cable. A bad connection anywhere in the chain can block current flow, both for power and for data transfer.
3)If you can open the enclosure without damaging it, check that all internal connections are good.
Have you tried to uninstall it from your device manager? When you do that, scan for hardware changes, it might pick it up. Also, try moving it to a different usb port after you uninstall from device manager.
Hi, please connect the external Hard Drive to different USB port of the Computer. If you are using the Desktop Computer then please connect the Hard Drive to back side of the USB Port. Then make sure that Hard Drive AC Adapter is connected and working. Also check if the Hard Drive is working with any other Computer.
Verify the cables are securely connected to the drive. If the USB cable that came with a Y-Cable, connect both to USB ports found on the back of your computer. This will ensure your drive is getting the appropriate power.
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